Basil Swaggert, Cspo Email & Phone Number

Minnesota, United States

Established and led the operations of a technology solutions company aimed at innovatively addressing technology gaps in underserved regions within the Twin Cities Metro and Greater Minnesota.Executed tasks encompassing the installation of new system applications, updates to applications, firmware, and drivers, defining operational boundaries, and performing configuration and testing activities.Engaged in application programming for designated modules within larger programs, aiding in the development of technical presentations and requirements, and actively participating in customer meetings to understand their requirements.Cultivated and fortified internal and external networks and relationships, contributing to the overall performance of the organization by fostering collaborative partnerships.Actively contributed insights and resources to create value collaboratively, providing training and support to clients and employees.Coordinated multiple employees and clients to find optimal solutions, work processes, and deliverables

Collaborate with diverse stakeholders to understand complex business needs and requirements, facilitating the integration of various platforms and systems to develop comprehensive specifications and documentation.Working with the Scrum team in Jira to refine product backlog, create user stories and subtasks, and point and prioritize work.Develop and optimize CI/CD strategies leveraging tools such as GitLab, ensuring adherence to stringent security protocols mandated by regulatory standards.Evaluate and enhance existing system logic and documentation, ensuring alignment with established standards and compliance requirements.Research, assess, and propose application design and architectural enhancements, emphasizing the reuse of existing components and leveraging emerging technologies through prototyping.Oversee the team’s technology solutions to ensure optimal application performance, security, and compliance with designated coding standards and development processes.Coordinate the implementation of cloud services(AWS, S3, etc.), orchestrating seamless integration with in-house applications and systems while addressing any related challenges, concerns, or requirements.

Greater Minneapolis-St. Paul Area

Conceptualize, develop, and deploy data enrichment strategies using technologies like Kafka, Spring Boot, and Blockchain to enhance system functionality and address any identified issues.Implement Scrum Methodologies to streamline project workflows, ensuring efficient product delivery and heightened accountability within time-sensitive project environments.Identify, diagnose, and resolve a spectrum of hardware, software, and technological challenges spanning multiple projects, devising cost-effective solutions.Enhance and implement application features to swiftly identify and rectify recurring bugs, maintaining consistent performance and ensuring uninterrupted functionality.Develop technology roadmaps to guide technology development and innovation initiatives, taking a leading role in innovative problem-solving within technical processes and device functionalities.Monitor, manage, and report on project inquiries, utilizing analytical tools, such as SonarQube, to track progress and deliver objective project status reports.

United States

Compiled and refined extensive technical documentation to facilitate seamless onboarding processes and articulate business use-cases.Supported project planning with Agile alongside Project Managers and lead developers, providing developmental assistance for portions of multiple scaffolding applications.Collaborate closely with technical teams, both internal and external, to comprehend software issues, needs, and contribute to resolution strategies. Developed profound understanding of IT concepts, methodologies, architectures, and technical standards.

Greater Minneapolis-St. Paul Area

Collaborated closely with clients to deliver high-quality technical support across a wide array of technologies, including desktops, laptops, applications, mobile devices, printers, VOIP phones, and multifunctional devices, via walk-up, remote, and phone services within a dynamic, time-sensitive enterprise setting.Actively participated in ongoing training to remain abreast of both existing and emerging technologies, ensuring the provision of optimal support.Managed ticketing systems for efficient workload management, ensuring seamless coordination with department heads and managers to facilitate software and hardware solutions based on client requirements. Collaborated to understand department needs and align them with technological solutions.

Minneapolis, Minnesota

• Integrated data-backed and extensive software and hardware resolutions for computers and equipment across a commercial environment, maintaining full functionality for technology aspects of the business.• Recognized, diagnosed and troubleshot all kinds of software and hardware issues, guaranteeing solutions were implemented in a professional and timely manner, driving customer satisfaction. • Partnered with clients to evaluate computing and network needs and installed appropriate solutions within each organization’s budget.• Created IT strategic vision, driving performance towards key departmental objectives; served as operating system expert, providing technical support for staff.

Roseville, Mn

Responsible for troubleshooting issues with client units, as well as performing advanced repairs on software and hardware issues. Updating documentation and calling and speaking with clients to obtain information and to answer questions is a regular occurrence as well.

Eden Prairie, Mn

Contract role with Optum. Responsible for QA on medical charts, as well as data remediation for client charts. Well rehearsed in advanced telephony and outreach to hospitals and clinics.

Baxter, Mn

Responsible for leading a team in the kitchen at all busiest hours. Trained in new staff and assured quality of work.