Basile Jodeau Email & Phone Number

Barcelone, Catalogne, Espagne

Leading a dynamic team across three critical projects driving success and evolution at Amenitiz. :1️⃣ Success Enablement:Optimizing product adoption to drive revenue growth. Implementing strategies to ensure clients fully leverage our offerings, resulting in increased customer satisfaction and retention.2️⃣ Client and Team Members Education:Reducing friction and enhancing team performance through comprehensive education initiatives. Crafting in-app and help center materials for seamless client self-service. Conducting webinars across five markets to boost product adoption, foster community building, and maximize client satisfaction.3️⃣ QA Excellence:Ensuring adherence to SLAs, company guidelines, and values while maintaining high customer satisfaction (CSAT). Nurturing team members' growth and development to deliver exceptional service.💡 Leveraging a diverse skill set, I work closely with cross-functional teams to implement scalable solutions and deliver exceptional results.

Barcelona, Catalonia, Spain

Results-driven Onboarding Manager | Hyper-growth Specialist | Driving Success in High-Paced Environments🚀 Led team expansion from one market to five, scaling from solo operations to managing 25 professionals across multiple locations.🔑 Coordinated concurrent projects to optimize department efficiency, product knowledge, and adherence to QA standards.💡 Built robust processes and documentation to deliver optimized client onboarding experiences and ensure peak performance.⚙️ Thrived in a fast-paced SaaS environment, maintaining industry standards while embracing rapid growth and change.🎯 Working with departmental OKRs to enhance customer satisfaction, reduce CAC, and boost client retention, adoption, and loyalty.💼 Identified and capitalized on cross-selling opportunities, driving revenue growth and maximizing client relationships.

Barcelona, Catalonia, Spain

Dedicated to providing a seamless and effective onboarding experience for our valued clients.🔑 Successfully onboarded a high number of clients per month, consistently exceeding targets. Demonstrated exceptional client satisfaction, platform adoption.💪 With a strong background in project management, customer success, and hospitality operations, I bring a unique skill set to ensure client success.🗣️ Effective communication and problem-solving abilities allow me to engage with clients, address their needs, and exceed their expectations.⏰ Thriving in a fast-paced environment, I skillfully manage multiple priorities and meet tight deadlines while delivering high-quality results.

Barcelona, Catalonia, Spain

🎯 Proactively identify, contact, qualify, and convince prospects aligned with Amenitiz's target market, through Outbound channels.📞 Reach out to property owners, effectively communicate the value and proposition of our company, and offer product demos to showcase its benefits.💼 Leveraging a strong understanding of our product and industry, I engage prospects and nurture relationships to drive conversion and revenue growth.🔍 Utilizing keen evaluation and decision-making skills, I identify high-potential leads and prioritize efforts to maximize sales outcomes.

Barcelona, Catalonia, Spain

The Hotel Club is a content platform for and by hospitality professionals. In my role as ambassador I share, learn from and contribute to its growth as an education and entertainment platform.

Barcelona, Catalonia, Spain

Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;Mediation in ongoing reservations, using soft skills and resources available. Identify and troubleshoot the issues accordingly using available resources;Logging and follow up of Customer Information;Responding to inquiries and handling client escalations by telephone and email;Having a full understanding of company processes and product, maintaining contractual obligations.

Région De Barcelone, Espagne

Melbourne, Victoria, Australia

During an extended stay, complete immersion in Australian culture was essential! I took on responsibilities for all activities related to the restaurant bar.Optimized sales and operations, created a new cocktail menu, and personally crafted all beverages as a bartender and barista.

Paris

-Coordinate and oversee operational aspects of public and corporate events.-Provide sales advice for in-store products and workshop services.-Conduct commercial prospecting and develop proposals for innovative formats.-Optimize and monitor customer satisfaction.-Ensure smooth operational functioning of the store.-Optimize and forecast human resources.-Manage short-term consumables stock, including wine, champagne, and gourmet products.-Track sales objectives and implement corrective actions and recommendations to optimize results.

France, Le Vesinet

Ensure restaurant operations, collaborating seamlessly with the kitchen team to provide customers with the best possible experience.My tasks included welcoming guests, taking orders, serving, managing the cash register, and closing while adhering to established guidelines.Working independently, this role allowed me to enhance my responsibilities, as well as my skills in management and customer relations.

Dordogne

Within a vast estate comprising two castles, a golf course, cottages, and a reception hall, my responsibilities included preparing and managing the operations of various events within the estate.

Pavillon D'Armenonville - Paris

- Contributed to the management of events at the pavilion.- Prepared quotes, managed the CRM database, handled orders, and coordinated various service providers.- Created communication materials to streamline commercial processes.

Birmingham, Royaume-Uni

- Provided beverage service at a 150-seat restaurant bar.- Crafted cocktails following establishment standards.- Managed beverage stock.- Conducted training for new bar employees.

Bachelor'S Degree, Hospitality, Catering, Event Management

Activities and Societies: Bureau des Elèves - Vice président

Foundation Degree, Hospitality Management.

Activities and Societies: Vice Président du Bureau des Eleves

Baccalauréat, Scientifique

Activities and Societies: Option Sport Tennis