Sales & Revenue Enhancement: Assit Category Manager in Implementing strategies to boost sales performance, increase product visibility, improve conversion rates, and drive growth within the electronics category.Product Optimization: Work closely with product, marketing, and merchandising teams to enhance product listings, ensuring they are compelling, accurate, and meet customer expectations.Inventory Control: Oversee inventory levels, collaborate with suppliers, and ensure stock is aligned with demand.Order Management & Fulfillment: Manage the end-to-end order process, from placement to delivery, ensuring all orders are completed accurately and on time.Market Insights & Analysis: Stay informed on industry trends, competitor activities, and customer preferences to inform product development and sales strategies.Reporting & Performance Analysis: Provide reports on suppliers performance, sales outcomes, and inventory levels, using data to identify growth opportunities and areas for improvement.Customer Service Excellence: Resolve supplier issues and concerns promptly and professionally, ensuring a high level of satisfaction and strengthening supplier relationships.

- Managed E-distribution for the following Brands i.e. Unilever, Continental Biscuits Ltd, Reckitt, National, CandyLand, Flora Foods (Upfiled), Mondelēz, Packages Convertors Limited- Managed Inventory and Order Fulfilment for Brand i.e. Clara, Her Beauty, AKGalleria, Wearwest- Ensure proper space utilization, share monthly occupancy report- Monitor inventory levels and conduct daily cycle count to maintain accurate stock availability- Reconciliation of discrepancies and implementation of corrective measures- Ensure accurate GRN, Inbounding, Putaway of received stock- Managed Platform Deliveries in defined SLA- Cost Optimization- Ensure compliance on stock Issuance/Dispatching from warehouse- Ensure Returns to be marked in the system within the defined SLA- Maintained records of receivings against the SOs and POs and other required documents for Finance, Commercial and Audit

• Managed the team and performance of 90+ champs acrossPK venture• Ensure fair evaluation of Complaints and Claims• Handling sellers claim to manage both experience andbusiness cost• Key stakeholder for Complaints & Claims Resolution in PKventure for product launches, new projects, policesupdates & CRM communication• Crossfunctional co-ordination with other ventures andregional teams• Implementation of process & polices to improve sellerexperience• Monthly cost analysis, forecasted vs actual spendingProjects:• Claims Process Optimization• Decision matrix creation & implementation in groundoperations to reduce resolution lead time• Process Revamp to reduce the seller churn• Addition of new entry points with automation to easeclaim submission for sellers

• Managed Claims team and performance across PK venture• Coach team to achieve the perfect seller interaction,service level agreements and targeted quality andproductivity goals• Implementation of decision matrix to clarifyaccountability of losses on internal operations team tosystematize decision making and improve sellerexperience• Coordination with internal departments for the flawlessexecution of projects• Make decisions for outright claims of vendors• Effective coordination and follow up with all departmentsfor timely updates• Learn existing processes, add more and improve them astime progresses.• Managed monthly strategies to improve seller claimexperience by introducing new training modules forsellers and internal teams• Root cause analysis, with focus on specific detail andtriggers, and derive key tactical and strategic actions andsolutions to improve seller experience• Identification of system and process improvementopportunities, that directly influence the seller experiencefor their claims

• Conducted claims process training across PK venture andimplementation• Approval and Rejection of claims after validation• Liaison between Operational, Commercial and Financeteams to resolve vendor issues• Resolving inter-department issues related to the vendor whileworking closely with After-sales, Acquisition, CustomerService, On-boarding, Finance for improving selleroperations• Assist internal department on cleaning the pending RTVstock at the warehouse• Close coordination with logistics to improve the logisticshandling and reducing lead time for pickups, deliveriesand returnsto vendors

• Running team of subordinates and maintaining workefficiency and completion under deadlines• Coordination with sellers, complaint handling• Internal department coordination to provide resolution tosellers• Use independent judgment, diagnostic techniques andpertinent questions to isolate and identify problems anddetermine and implement solutions• Conducted seller meetups

• Managing and resolving complaints• Strong coordination with the seller management team andcustomer service•Continuous improvement in making customer experienceprocesses more efficient• Meeting sellers and maintaining good business relationswhere both parties can utilize the business opportunity inbest possible manner• Quality assurance feedback within the team to improveoverall team performance

• Orders fulfilment, looking after order pickups andpackaging• Providing 360-degree trainingsto new onboard sellers• Facilitating seller management team in resolving sellerquery and complaints• Identifying and request for deactivation on all fakevendors• Coordination with content QC team for getting sellerproducts uploaded on website

• Responsible to look after the whole inventory of the Air blue store.• Maintain and manage repository of the inventory.• Interaction with flight operations.• Analysis of physical and system inventory on weekly basis.• Generating report on weekly basis.