Basit Butt Email & Phone Number

Karachi Division, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Lead a team of 03 IoT professionals in the delivery of end-to-end IoT solutions for corporate clients.
• Collaborate with cross-functional teams to design and implement custom IoT solutions tailored to clients' needs, resulting in increased client satisfaction and repeat business.
• Manage client relationships and serve as the main point of contact for all IoT-related inquiries, ensuring timely and effective communication.
• Worked closely with clients to ensure successful implementation and understand their business requirements and identify opportunities for IoT solutions.
• Maintain MIS to share with higher management.

Karāchi, Sindh, Pakistan

• Resolved technical issues for various IoT solutions and maintained MIS reports.
• Coordinated with Software, SCM and R&D departments for effective solutions.
• Communication with department’s via telephonic conversation or email.
• Handling customer issue and providing one window solutions.

Karāchi, Sindh, Pakistan

• Oversaw shift operations and ensured adherence to company policies.
• Managed Code Red operations and conducted performance evaluations.

Karāchi, Sindh, Pakistan

• Addressed customer concerns and maintained satisfaction records.
• Conducted training sessions for junior and senior agents.

Karāchi, Sindh, Pakistan

• Monitor alarms and take prompt actions.
• Deals with vehicle theft and snatched (Code red) situations.
• Answer inbound calls professionally and respond to customer inquiries.
• Deals with security officials and Local police all over Pakistan.
• Navigating Customers through maps to their desired Location.
• Diagnose customer complaint and solve them.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor'S Degree, Business Administration And Management, General

Intermediate, Business/Commerce, General

Matriculation, Computer Science