• Lead a team of 03 IoT professionals in the delivery of end-to-end IoT solutions for corporate clients. • Collaborate with cross-functional teams to design and implement custom IoT solutions tailored to clients' needs, resulting in increased client satisfaction and repeat business.• Manage client relationships and serve as the main point of contact for all IoT-related inquiries, ensuring timely and effective communication.• Worked closely with clients to ensure successful implementation and understand their business requirements and identify opportunities for IoT solutions.• Maintain MIS to share with higher management.

• Resolved technical issues for various IoT solutions and maintained MIS reports.• Coordinated with Software, SCM and R&D departments for effective solutions.• Communication with department’s via telephonic conversation or email.• Handling customer issue and providing one window solutions.

• Oversaw shift operations and ensured adherence to company policies.• Managed Code Red operations and conducted performance evaluations.

• Addressed customer concerns and maintained satisfaction records.• Conducted training sessions for junior and senior agents.

• Monitor alarms and take prompt actions.• Deals with vehicle theft and snatched (Code red) situations.• Answer inbound calls professionally and respond to customer inquiries.• Deals with security officials and Local police all over Pakistan.• Navigating Customers through maps to their desired Location.• Diagnose customer complaint and solve them.• Taking ownership especially in critical issues.• Guide and satisfy customers with persuasion.