Dark Matter LLC is a company looking to transform the Cyber Security landscape in the region by developing cutting edge Cyber Security applications, services and solutions. Our mission is to provide end-to-end electronic security solutions and services to our clients with the motto to Protect, Defend, Respond.

 Troubleshooting and Repairing of Blackberry Smartphones, Apple iPhone, Wiko Mobile and Be Phone.  Troubleshooting and finding solutions for Undocumented symptoms. Testing and installing softwares for Wiko Mobile and Be Phone. Performing hardware and software test on Wiko Mobile and Be mobiles and Submitting feedback to Line manager. Conducting internal trainings with team mates for Wiko and Be mobiles. Sharing repair reports of Apple, BlackBerry, Wiko Mobiles and Be… Show more  Troubleshooting and Repairing of Blackberry Smartphones, Apple iPhone, Wiko Mobile and Be Phone.  Troubleshooting and finding solutions for Undocumented symptoms. Testing and installing softwares for Wiko Mobile and Be Phone. Performing hardware and software test on Wiko Mobile and Be mobiles and Submitting feedback to Line manager. Conducting internal trainings with team mates for Wiko and Be mobiles. Sharing repair reports of Apple, BlackBerry, Wiko Mobiles and Be Mobiles with the Line manager Performing repairs with tools and Zigs which is recommended by product vendors. Responsible to meet production target, KPI, TAT and reduce bounce rates. Responsible to Ensure and maintain the repair area as per ESD safe requirements and IPC Standards. To maintain a good quality of service to meet SLAs and Customer expectations. Show less

Servicing of Nokia mobile phones up to L2 & L1. Providing customer technical support for Data back-ups, connectivity, configuring e-mails and Nokia maps & navigation. Upgrading the latest firmware version for the improved user interface, performance, Nokia Services, Games, and Web browser. Downloading service software’s and service manuals and bulletins from the service partner’s website. Repairing mobile phones by referring Service manuals and Service bulletins.Attending… Show more Servicing of Nokia mobile phones up to L2 & L1. Providing customer technical support for Data back-ups, connectivity, configuring e-mails and Nokia maps & navigation. Upgrading the latest firmware version for the improved user interface, performance, Nokia Services, Games, and Web browser. Downloading service software’s and service manuals and bulletins from the service partner’s website. Repairing mobile phones by referring Service manuals and Service bulletins.Attending technical and product trainings conducted by Nokia Academy.Focusing to maintain given TAT in order to meet partner’s requirements.Performing repairs with good repair quality and better productivity in order to complete given monthly target.Making sure the work table and equipments are ESD safe and conducting periodic checks. Show less

Servicing of mobile phones up to L4, L3 & L2 level of SONY ERICSSON MOBILES Component level servicing like SMD Tech ICs, few BGA components, Microchips and passive components by using Hot Air Blower(Hakko station) and soldering station for the above branded mobile phones Finding a solution to the undocumented problem. Troubleshooting & repairing the mobile phones by referring schematic diagrams. Upgrading the latest flash software to improve the performance, reliability, melody tones… Show more Servicing of mobile phones up to L4, L3 & L2 level of SONY ERICSSON MOBILES Component level servicing like SMD Tech ICs, few BGA components, Microchips and passive components by using Hot Air Blower(Hakko station) and soldering station for the above branded mobile phones Finding a solution to the undocumented problem. Troubleshooting & repairing the mobile phones by referring schematic diagrams. Upgrading the latest flash software to improve the performance, reliability, melody tones, Games, MMS messaging, pictures, screen saver, storage capacity and WAP browser Downloading service software’s and training manuals from the service partner website(CSPN) Soldering of SMD tech ICs, and components using Hakko station (Hot air blower) by varying temperature and speed of the air Soldering the components by using Soldering station.Replacing BGA components by BGA rework station.Motivate the team members to deliver better productivity Show less

Servicing of mobile phones up to L3 , L2 & L1level of SONY ERICSSON & SAGEM MOBILES Providing customer technical support for Data connectivity, PC synchronization and Accessories attachment Finding a solution to the undocumented problem Upgrading the flash software to improve the performance, reliability, melody tones, Games, MMS messaging, pictures, screen saver, storage capacity and WAP browser Downloading service software’s and training manuals from the service partner… Show more Servicing of mobile phones up to L3 , L2 & L1level of SONY ERICSSON & SAGEM MOBILES Providing customer technical support for Data connectivity, PC synchronization and Accessories attachment Finding a solution to the undocumented problem Upgrading the flash software to improve the performance, reliability, melody tones, Games, MMS messaging, pictures, screen saver, storage capacity and WAP browser Downloading service software’s and training manuals from the service partner website(CSPN) Soldering of SMD tech ICs, and components by using Hakko station (Hot air blower) by varying and temperature and speed of the air Soldering the components by using Soldering station Show less