Mert Başkaya Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

Accountable for the D2C team backlog and its prioritization to streamline execution of program priorities.Maximize the value produced by the team, ensuring stories meet users needs and comply to definition of Done. Empowering and enabling the team to implement requested features within certain e-Com and Digital Marketing projects. Support Shape Owner closely for budgeting, team staffing and forecasting. Identify business needs and adapt GDS (Global Digital Services) solutions to the countries accordingly. Having close collaboration and cooperation with all relevant stakeholders withing Internet landscape from business to GDS.

Istanbul, Turkey

-Working as IT Business Partner & Product Manager in global IT organization.-Managing global rollout projects / eCommerce and digital solutions for T-MEA-CIS countries.-Analyzing Change requests / Incidents, coordinating the team for resolution inside SLAs to achieve KPIs. -Coordinate internal, external capacity planning. -Acting as point of contact between business units, vendors and global IT development teams.-Planning project costs inside budged and charging.-Manage/track all project documentations.Product Management:Managing two local solutions named Qliksense (Self service Business Intelligence tool) and Informatica (CRM tool)Managing the product team of 5.Defining the yearly roadmap together with the stakeholdersBudget and external capacity planning

Istanbul, Turkey

- Performing standard and SOX IT audits for various clients,- IT risk assessment & advisory

Istanbul, Turkey

-Test Automation Management of all main (Bosch, Siemens), private (Gaggenau) and local brand’s (Neff, Balay, Profilo, etc) internet sites that gathers under the BSH group, -Determining Regression Test requirements and creating test plans, test cases, test procedures and implement accordingly to test every necessary feature of the sites, -Turning manuel test cases into automatic test cases with using Selenium, -Supporting PO to obtain needed test materials, -Following up software bugs; analyzing, fixing and reporting, -Working with software development teams in order to solve problems and make sure everything related to project is on track before going live, -Analysing the ongoing system to provide better solutions, -System improvements.

Istanbul, Turkey

-Provide first level user support by responding to questions related to corporate systems and maintain sufficient knowledge, investigate issues reported by system users, provide solution and communicate with RHQ and HQ development teams.-Design system support portal structure,-To assist service software troubleshooting operations,-Take part in service database studies,-Lead an optimization project on service shop reception operation.-Troubleshooting on Global Service Partner Network (GSPN) and Customer Satisfaction Portal (CS Portal).-Communicating Samsung Services and technicians who is having difficulties within the system and finding solution to various problems.

Business Informatics

Education record