Rubi Baskenazi Email & Phone Number

Vast technical and commercial experience in SAAS Cyber company, telecom and mobile industry. Responsible for all technical aspects within customers and partners including: solving field problems, Identify root causes, troubleshoot and advise on a solution or workaround to fix the problem.Escalation point of contact for customer’s problems / questions and for field engineers.Working with R&D & PLM teams to find solutions to product issues according to customer field issues or new requirements.Planning and executing Proof Of Concepts (POC) for partner or customers, remotely and on-site site, preparing all relevant documentation (HLD, LLD, ATP, etc.).Support customers during the POC (Trails) period upon request (including traveling abroad)Product Expert, Provided [3rd and 4th] technical support for field engineers and clients, including: writing technical procedures and user guides, analysis of system behavior and traffic, consulting and implementing upgrades and system installs, tracking failures (at local lab and/or customer sites), system customization, configuration, and planning for clients. A service oriented, high-level interpersonal communication, very good human relations, high learning curve.Specialties:• Cloud providers - Amazon Web service (AWS).• Experience working with SaaS systems.• Knowledge and experience in customer support system – Jira, Salesforce• Experienced in project tool – Monday.• Extensive Knowledge on Linux.• Familiar with network & software diagnostic tools, such as Wireshark, Kibana.• Solid knowledge base of Radio and IP Networks.• Extensive knowledge of Multi-Disciplinarily systems – SW and HW.• Knowledge and experience in customer support system – Jira , SysAid• Building courses / presentations to clients and field engineers.• Writing operating system documents and test procedures.

Listed skills include Wimax, Lte, Ip, Telecommunications, and 29 others.