Basma Diaz Email & Phone Number

Austin, Tx, Us

United States

1. Integrated software engineering principles into trust and safety procedures, collaborating with engineering teams to develop and optimize algorithms and systems for efficient detection and response to violations.2. Utilized software tools and algorithms to analyze user profiles for inappropriate content and behavior, ensuring adherence to platform guidelines.3. Developed and implemented automated monitoring systems using software engineering techniques to detect and address signs of misconduct or terms of service violations in user communications.4. Engineered and maintained content moderation algorithms and systems to swiftly remove and reject profiles engaging in inappropriate behavior or containing harmful content.5. Employed software solutions and data analysis to identify and manage bad actors on the platform, implementing preventive measures to mitigate their impact.

- As a Full Stack Web Developer Trainee (Student) at Thinkful (Chegg Skills), I play a pivotal role in developing end-to-end web applications that drive business growth and enhance user experiences. Leveraging my expertise in both frontend and backend technologies, I collaborate with cross-functional teammates and mentors to deliver innovative solutions tailored to virtual client needs in an education setting.Key Responsibilities:1. Frontend Development: Design and implement intuitive user interfaces using HTML, CSS, and JavaScript frameworks such as React.js and Vue.js. Ensure responsive design and seamless user experiences across desktop and mobile platforms.2. Backend Development: Develop robust server-side applications and APIs using Node.js, Express.js, and MongoDB. Implement authentication, data validation, and security measures to protect sensitive information.3. Database Management: Design and optimize database schemas using relational databases like MySQL and NoSQL databases like MongoDB. Implement data modeling, querying, and indexing strategies to ensure efficient data storage and retrieval.4. Deployment and DevOps: Deploy applications to cloud platforms such as AWS, Azure, or Heroku. Utilize containerization technologies like Docker. Implement CI/CD pipelines to automate testing and deployment processes.5. Agile Development: Embrace Agile methodologies such as Kanban to foster collaboration, transparency, and continuous improvement. Participate in sprint planning, daily stand-ups, and retrospectives to drive project success.

Remote

1.Expanded our network of service providers by selling our lead generation platform.2.Cold call on new business - this role is 100% phone based. Made up to 200 dials a day to build the momentum needed to hit my sales goals. 3.Delivered results by selling the value of the marketing solution through overcoming objections and closing clients.4. Drove business growth by meeting and exceeding required sales targets - signed up at least 10 new contractors each week.5. Leveraged the knowledge of my team members, our tools, and ongoing development opportunities to master my sales pitch.6. Maintained rigorous regulatory compliance and prepared comprehensive documentation for various procurement activities.

Remote

1. Obtained physical copies of documents and made calls to approximately 50% of the courts, gathering case information for both criminal and civil cases as per client requests.2. Researched, located, and retrieved 100% of required information, reporting back to clients based on their specified criteria.3. Demonstrated strong problem-solving and decision-making skills while typing around 300 memos, correspondence, reports, and follow-up letters to ensure client satisfaction.4. Created records requests using MS Word, Excel, and PowerPoint, contributing to a significant reduction in potential problems.5. Efficiently managed time and competing priorities, adhering to established processes and documentation requirements.6. Organized and developed two Excel spreadsheets for tracking client data, implementing an intensive reconciliation process.7. Successfully processed accounts receivable, resulting in a 100% satisfaction rate.8. Responded to client inquiries with high-quality, speedy, empathetic, and accurate assistance. 9. Investigated and resolved issues related to reported content for account support and safety within agreed-upon turnaround times and quality standards. 10. Collaborated closely with account executives and solutions analysis to understand expectations for court records. 11. Maintained 100% quality control and satisfaction records, consistently seeking new ways to improve processes.12. Automated integrations with third-party providers such as The Work Number, National Student Clearinghouse, and Google, for seamless research that expedites the verification process.

Certificate, Full-Stack Software Engineering

1. Completed several modules and assessments while learning new languages and frameworks, and under the guidance of a senior software.

Criminal Justice, Forensic Psychology, 3.89

Activities and Societies: Tri-Sigma Sorority1. Delved into various aspects of law enforcement, corrections, criminology, and legal.

High School Diploma