With 14 years of experience, I am a seasoned professional in establishing sites within a timely manner, catering to business needs. My extensive relationships with various governmental entities have enabled me to effortlessly handle all legal documents needed to establish telecommunication-based companies. My expertise in associate recruitment has allowed me to successfully assist shareholders in building and managing high-performing teams. My leadership qualities extend to directing sales teams to create effective sales lead campaigns. I possess a background in fraud management, ensuring the safety of payment gates and systems. My skillset includes professional management capabilities in fraud management, audit, customer care, quality, complaints, and sales.
The Giza Development Tgd
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Co-FounderThe Giza Development Tgd Jun 2023 - PresentEgypt
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Ceo & Founder Of Potential Contact CenterPotential Contact Center Jan 2023 - Present
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Senior Business Developer - Uber For BusinessUber 2020 - Jan 2023United States- Lead the development of strategic business partnerships with major companies seeking for smarter transportation solutions.- Collaborated with cross-functional teams to streamline logistics and transportation processes, - Negotiated and secured contracts with key clients, resulting in increase in sales within the first quarter.- Conducted market research and analysis to identify new opportunities and sales leads for growth. -
Driver Activation OperationsUber 2017 - 2020United States- Verified and validated essential governmental documents to ensure compliance and adherence to regulations- Conducted thorough and fraud case investigations to prevent any potential losses.- Initiated and activated new driver accounts in a timely and efficient manner to increase the company's drivers according to every territory need.- Successfully retained premium drivers by providing exceptional customer service and resolving any issues or concerns promptly and effectively,
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Account Security And Risk (Asr) | SsaUber Jan 2017 - Dec 2017United States- Lead the investigation of fraudulent activities and developed an innovative fraud detection system- Conducted thorough analysis of security risks to ensure the safety and integrity of account transactions- Collaborated with cross-functional teams to implement effective risk mitigation strategies- Maintained compliance with company regulations and internal policies to safeguard customer data and prevent financial losses
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Community Operations | SsaUber 2016 - 2017United States- Streamlined communication channels between drivers and riders, resulting in a 30% decrease in complaint escalations and improved overall customer satisfaction.- Collaborated with the product team to develop and implement new features to improve the app's functionality and user experience.- Conducted regular audits of driver accounts to ensure compliance with company policies and regulations, resulting in a reduction in fraudulent activity.- Provided excellent customer support to riders and drivers through various channels, including phone, email, and social media, resulting in high customer satisfaction rating.
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Product Knowledge TrainerEcco Outsourcing Jun 2012 - Jan 2016United States- Conducted comprehensive training sessions on product knowledge.- Developed training materials, including guides and multimedia presentations, to facilitate effective learning.- Analyzed feedback from trainees to identify knowledge gaps and improve training effectiveness, resulting in a 90% satisfaction rate among employees.- Coordinated with cross-functional teams to ensure that product knowledge training aligned with company goals and objectives, resulting in a more cohesive and efficient workforce. -
Project Based English InstructorBerlitz Oct 2010 - Jan 2012Cairo Governorate, Egypt- Developed and implemented engaging lesson plans that increased student engagement and participation in the classroom.- Provided individualized feedback to students on written assignments, resulting in measurable improvements in their writing skills.- Worked collaboratively with other instructors to develop and refine curriculum materials, ensuring that students receive a well-rounded and comprehensive education.- Created and administered assessments to accurately measure student progress, regularly updating course materials to better meet the needs of learners. -
Associate Marketing ManagerTotal Engineering Solutions 2008 - 2010- Developed and executed successful marketing campaigns that generated 20% increase in sales for the company's flagship product.- Conducted market research and analyzed consumer data to identify emerging trends- Collaborated with cross-functional teams to create compelling marketing materials, including brochures, presentations, and social media content, to enhance brand awareness and drive customer engagement.- Managed relationships with external partners and vendors, negotiating contracts and securing favorable terms.
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Associate TrainerTotal Engineering Solutions 2008 - 2009Cairo, EgyptAssociate trainerConducted engaging training sessions for groups of up to 30 employees, resulting in a 95% satisfaction rate on post-training evaluations.Developed and updated training materials and modules, ensuring they were up-to-date with industry best practices and met company standards.Coordinated with department managers to identify training needs and tailor training programs accordingly, resulting in a 30% increase in employee productivity.Monitored employee progress and provided individual coaching and feedback to facilitate skill development, resulting in a 25% decrease in errors and a 20% increase in efficiency.
Basma Ali Education Details
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CopcCopc- Customer Operations Performance Centre
Frequently Asked Questions about Basma Ali
What company does Basma Ali work for?
Basma Ali works for The Giza Development Tgd
What is Basma Ali's role at the current company?
Basma Ali's current role is Country Lead/Launch | Anti-Fraud Manager | Risk Management.
What schools did Basma Ali attend?
Basma Ali attended Misr University For Science And Technology, Workforce Advantage Academy, Inc, Copc.
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