Bassem Afifi Email & Phone Number

United Arab Emirates

• Increased credit card customers by implementing targeted marketing strategies.• Educated customers on product usage, resulting in improved customer satisfaction.• Achieved daily/monthly sales targets consistently.• Investigated competitors' activities to stay ahead in the market.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• Increase credit card customers.• Engage and educate customers on product usage.• Convey brand information to customers and respond toquestions/inquiries that arise.• Responsible for daily/monthly sales targets.• Investigate and address competitors’ activities.• Prioritize and schedule proactive calls to organization’s accounts. • Undertake training on the firm’s markets and products, andimprove on selling skills.• Match sales opportunities that cover other products involvingvarious sales representatives.

Abu Dhabi, United Arab Emirates

-Increase credit card customers-Engage and educate customers on product usage-Convey brand information to customers and respond to questions/inquiries that arise-Responsible for daily/monthly sales targets-Investigate and address competitors’ activities-Prioritize and schedule proactive calls to organization’s accounts-Update and manage contact database with accurate profiles, notes, and relevant information-Undertake training on the firm’s markets and products, and improve on selling skills-Match sales opportunities that cover other products involving various sales representatives-Bargain customer pricing contracts with third party providers.

Abu Dhabi, United Arab Emirates

• Welcome customers to the customer center and solve their inquiries.• Handle customer complaints and provide solutions to their problems.• Sell The products and services and ensure proper collection of required documents.• Sell value added services to customers.• Coordinate with other departments to solve customers’ complaints.• Support Customer Center team to achieve their KPIs.• Enhance customers experience through developing and smoothing the workflow inside the Customer Center.• Propose tools to maintain company and customer center image.• Handle customer center requests, stock and administrative work.

Egypt

• Oversees day-to-day operation.• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.• Motivate team members.• Answers team member medical questions, helps with team member problems and oversees team member work for quality and guideline compliance.• Recognize high performance and reward accomplishments.• Encourage creativity and risk-taking.• Communicates deadlines and sales goals to team members.• Develop team strengths and improve weaknesses.• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Discover training needs and provide coaching to them.

Egypt

• Welcome customers to the customer center and solve their inquiries.• Handle customer complaints and provide solutions to their problems.• Sell The products and services and ensure proper collection of required documents.• Sell value added services to customers.• Coordinate with other departments to solve customers’ complaints.• Support Customer Center team to achieve their KPIs.• Enhance customers experience through developing and smoothing the workflow inside the Customer Center.• Propose tools to maintain company and customer center image.• Handle customer center requests, stock and administrative work.

Egypt

• Oversees day-to-day operation.• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.• Motivate team members.• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.• Recognize high performance and reward accomplishments.• Encourage creativity and risk-taking.• Communicates deadlines and sales goals to team members.• Develop team strengths and improve weaknesses.• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Discover training needs and provide coaching to them.

Egypt

• Oversees day-to-day operation.• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.• Motivate team members.• Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.• Recognize high performance and reward accomplishments.• Encourage creativity and risk-taking.• Communicates deadlines and sales goals to team members.• Develop team strengths and improve weaknesses.• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.Discover training needs and provide coaching to them.

Egypt

Assist Manager in planning and executing customer service functions.Plan, coordinate and assign daily workload to customer service teamSupervise team in providing excellent and outstanding services to customers.Ensure that team addresses customer inquiries and concerns promptly and professionally.Assist in resolving employee concerns and developing customer focused environment.Organize job training to team to meet departmental objectives.Ensure that the team follows company policies and proceduresAssist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.Resolve escalated and complex customer issues on-time.Provide back-up assistance to team members when needed.Deliver world class services to ensure customer satisfaction.Anticipate customer needs and deliver timely response to meet their expectations.Identify and resolve problems that affect customer service quality and efficiency.Recommend best practices to meet service level agreements and improve customer satisfaction.Handle high volumes of customer calls and should work well under pressure.

Egypt

Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.