Bassem Farag Email & Phone Number

Egypt

Alexandria Governorate, Egypt

United Arab Emirates

Dubai, United Arab Emirates

Ensure that all reporting & control procedures in the operations, customer service, quality of production, Hygiene & Cleanliness standards, Maintenance & general administration are completed & in place according to company’s policy & chain operation manual. • Maintain high quality products by ensuring compliance with all operations procedures. • Ensure that all branches under my supervision are able to achieve QSC objectives as per planned by reviewing & Monitoring Labor planning… Show more Ensure that all reporting & control procedures in the operations, customer service, quality of production, Hygiene & Cleanliness standards, Maintenance & general administration are completed & in place according to company’s policy & chain operation manual. • Maintain high quality products by ensuring compliance with all operations procedures. • Ensure that all branches under my supervision are able to achieve QSC objectives as per planned by reviewing & Monitoring Labor planning, scheduling and utilization. • Enforce & support all training & development plans for all staff under my supervision as per company’s policy. • Monitor Labor by analyzing store reports, labor scheduling, Labor productivity… • Ensure understanding of security procedures in all store under my supervision. • Investigate any labor problems in my area refers the hot issues to chain management for legal actions. Show less

United Arab Emirates

• Plan, develop and direct marketing efforts for a particular brand or product• Create strategies to take advantage of market opportunities• Conceptualize strategic initiatives and implement details of a campaign• Execute strategies with cross-functional teams• Manage external marketing partners such as advertising agencies, digital marketing firms and production companies• Supervise brand content• Manage access to brand assets• Develop brand standards and usage… Show more • Plan, develop and direct marketing efforts for a particular brand or product• Create strategies to take advantage of market opportunities• Conceptualize strategic initiatives and implement details of a campaign• Execute strategies with cross-functional teams• Manage external marketing partners such as advertising agencies, digital marketing firms and production companies• Supervise brand content• Manage access to brand assets• Develop brand standards and usage guidelines• Assist integration of campaigns with brand consistency• Track consumer and market insights by reviewing metrics such as sales volume, market share, profit projections, pricing and distribution, and by conducting consumer research• Analyze sales data to update a brand or category portfolio, determine new products and delete underperforming products• Write reports, specifications and creative briefs Show less

United Arab Emirates - Abudhabi

Management of team members, inventory, maintenance, sales performance, and yogurt production.Essential Duties and Responsibilities include the following. Other duties may be assigned by management.• Ensures proper hiring, orientation, training, evaluating, mentoring and disciplining team members to maintain a productive and successful environment for both team members and customers.• Motivates, teaches and develops team by taking initiative and delivering outstanding customer… Show more Management of team members, inventory, maintenance, sales performance, and yogurt production.Essential Duties and Responsibilities include the following. Other duties may be assigned by management.• Ensures proper hiring, orientation, training, evaluating, mentoring and disciplining team members to maintain a productive and successful environment for both team members and customers.• Motivates, teaches and develops team by taking initiative and delivering outstanding customer service; leads SWIRL + Connect philosophy by example.• Determines both customer’s and team members’ needs and prepare strategies to improve store performance.• Manages the store appearance, maintenance and atmosphere.• Ensures timely personnel scheduling/shift cut backs to facilitate standard coverage and efficiency.• Delivers operational standards effectively to team members through meetings.• Produces and operates strategies to improve operational and financial performance.• Consistently controls food and labor costs.• Builds and maintains store security and a safe working environment for employees and customers.• Effectively and professionally communicates with guests, supervisors, team members, vendors and owner/operators.• Ability to lead, guide and motivate team members and owner operators through a wide variety of training methods; able to explain operations and operating procedures concisely and clearly.• Meets the expectations and requirements of internal and external customers through service improvement. Acts through a customer relationship lens; able to maintain effective relationships with customers by gaining trust and respect.• Able to create a team willing to provide top-notch customer service with service ability, quality and emotional connections.• Plan and execute Home Delivery Program Show less

Handling chocolate & coffee department Maximize sales & exceed budgets.Drive highest possible standards of Health & Safety & Food Hygiene including rotation of all perishable goods.Ensure floor achieves defined stock loss targets.Ensure the highest possible standards of customer service at all times. Coach/mentor/develop & generally drive training for team. Ensure completion of all administration tasks in line with Company Policies & Procedures. Motivate team & act as an… Show more Handling chocolate & coffee department Maximize sales & exceed budgets.Drive highest possible standards of Health & Safety & Food Hygiene including rotation of all perishable goods.Ensure floor achieves defined stock loss targets.Ensure the highest possible standards of customer service at all times. Coach/mentor/develop & generally drive training for team. Ensure completion of all administration tasks in line with Company Policies & Procedures. Motivate team & act as an ambassador for the brand & Company.Maintain standards & communication with Visual Merchandising. Show less

Qatar

Store Manager starbucks - Doha , QatarQuality OperationProvides the Starbucks ‘service experience’ consistently for all customers, and ensures that they receive the highest quality product possible. Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed. Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to… Show more Store Manager starbucks - Doha , QatarQuality OperationProvides the Starbucks ‘service experience’ consistently for all customers, and ensures that they receive the highest quality product possible. Ensures all company policies, store operating standards and procedures are communicated effectively to partners and are maintained and consistently followed. Ensures store appearance and equipment are maintained to the highest possible standards, and follows safety and security guidelines to create and maintain the safest environment possible for partners and customers. Organises work throughout the store to deliver efficient, speedy customer service and profitable operation. Financial ContributionMaximises store profitability by seeking opportunities to increase sales, managing inventory effectively, and controlling materials / staff costs. Wholly accountable for the store’s financial contribution, producing daily, weekly and quarterly financial reports. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures.Ordering Ensures the proper types and amounts of materials, supplies and merchandise are ordered and stocked. Training DevelopmentTrains and develops partners to Starbucks customer service standards, operating standards and ‘star’ skills. Effectively communicates new product information to partners.Store GoalsExpects and encourages full participation of partners in creating store goals and developing plans.Staffing and PerformanceDetermines daily and weekly staffing requirements. Carries out job interviews, contributes to hiring and termination decisions. Schedules partner work hours, vacations and days off. Resolves partner complaints and concerns. Provides ongoing performance feedback, carries out formal performance reviews and recommends salary review. Counsels partners when necessary. Show less