Bassem Ibrahim Email & Phone Number

Qesm El Maadi, Cairo, Egypt

Engineering Manager with extensive experience in managing technical teams and delivering high-quality managed services for small and medium-sized businesses. Proven track record in leading diverse engineering teams, delivering IT projects on schedule, and supporting cloud infrastructure (Azure, Azure stack) and on-premises environments. Skilled in designing efficient solutions tailored to client needs, implementing automation for operational efficiency, and ensuring compliance with industry standards. Passionate about team development, customer satisfaction, and driving operational excellence in a rapidly changing technology landscapeKey Skills:• Team Leadership: Successfully led cross-functional engineering teams, fostering collabora-tion, innovation, and excellence.• Windows Technology Stack: Proficient in architecting and managing web hosting solutions on the Windows platform.• Infrastructure Optimization: Implemented scalable and cost-effective strategies to opti-mize Windows-based hosting infrastructures.• DevOps and Automation: Introduced DevOps practices and leveraged automation tools to improve efficiency and reduce manual intervention.• Client Collaboration: Collaborated closely with clients to understand their hosting require-ments and deliver tailored Windows-based solutions.• Security and Compliance: Implemented robust security protocols on Windows servers, en-suring compliance with industry standards.

Egypt

o Lead a dynamic team of Windows Web Hosting Engineers, providing guidance and fostering a collaborative work environment.o Successfully managed and allocated resources to ensure optimal team performance and project delivery o Architected and implemented scalable and secure Windows Server environments for web hosting purposes.o Oversaw the configuration of Internet Information Services (IIS) and other components to meet performance and security standards.o Implemented and championed DevOps practices, reducing deployment times. o Spearheaded the use of automation tools, such as PowerShell scripts and Desired State Configuration (DSC), to streamline repetitive tasks.o Established robust monitoring systems to track server performance, identifying and addressing potential issues proactively.o Database Setup and Maintenance: Installation, configuration, and maintenance of MS SQL Server databases.o Backup and Recovery: Expertise in configuring backup strategies, disaster recovery (DR), and using tools like SQL Server Management Studio (SSMS).o Performance Tuning: Optimizing SQL queries, monitoring performance, and resolving bottlenecks to ensure optimal database operations.o High Availability and Replication: Implementing high availability solutions such as Always On Availability Groups and configuring SQL replication for redundancyo Networking Essentials: Knowledge of TCP/IP, DNS, HTTP/HTTPS, load balancing, and firewall configuration relevant to hosting.o Storage Management: Experience with SAN/NAS, RAID, and understanding the relationship between storage performance and SQL performance.o Cloud Hosting Expertise: Familiarity with hosting databases and websites on platforms like Azure, AZURE stack, or other cloud environments.o Experience with VMware, Hyper-V, and creating virtualized hosting environments for scalability and cost management.o Deploying and managing SQL databases on cloud platforms such as Azure SQL Database or AWS RDS.

Dooki

o Architected and deployed Windows Server environments for web hosting, ensuring optimal performance and security.o Configured and managed Internet Information Services (IIS) to host and support web applications.o Implement and enhanced DevOps practices to streamline development, testing, and deployment processes.o Developed PowerShell scripts and utilized Desired State Configuration (DSC) for automation and configuration management.o Implement monitoring solutions to track server performance, identify bottlenecks, and optimize configurations.o Conducted security audits and implemented measures to ensure compliance with industry standards.o Collaborated closely with clients to understand their hosting requirements and provided customized solutions.o Collaborated with cross-functional teams including developers, network administrators, and system administrators to ensure seamless integration of web hosting solutions.o Architect and design complex solution in MS SQL database like HA always on , cluster , mirroringo Architect complex solution over azure cloud

Developing processes and procedures for ongoing management of the system environments.Updating the technical documentation and the team knowledge base.Research and recommend innovative, and where possible automated approaches for system administrations tasks.Prioritizing and managing several open cases at one time based on agreed service levels, escalating issues within the organization.Mentor and develop junior team members of system engineers as required.Assess new technologies and products, applying industry best practices and methodologies to engineering and operations activities.Provide on-call consulting advice and technical support to external/internal customers regarding specific operational/applications issues.Proactively monitor system capacity and produce regular capacity planning reports to show current systems capacity utilization and growth trends, work with management to add capacity as needed.Participate in the overall secure design and performance of system/servers environment.Identify approaches that leverage our resources and provide economies of scaleConducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent reoccurrence

Developing processes and procedures for ongoing management of the system environments.Updating the technical documentation and the team knowledge base.Research and recommend innovative, and where possible automated approaches for system administrations tasks.Prioritizing and managing several open cases at one time based on agreed service levels, escalating issues within the organization.Mentor and develop junior team members of system engineers as required.Assess new technologies and products, applying industry best practices and methodologies to engineering and operations activities.Provide on-call consulting advice and technical support to external/internal customers regarding specific operational/applications issues.Proactively monitor system capacity and produce regular capacity planning reports to show current systems capacity utilization and growth trends, work with management to add capacity as needed.Participate in the overall secure design and performance of system/servers environment.Identify approaches that leverage our resources and provide economies of scaleConducting periodic safety tests of system performance, reliability, and load, assists the service desk and operations in resolving system performance issues.Take lead in resolving operational issues, perform root cause analysis, and implement necessary corrective actions to prevent reoccurrence

Maintain systems and networks procedure documentation.Performing routines audits of systems and software.Executing standards requests for database/system operations.Providing technical and functional support to Tier 1 technical support.Applying operating systems updates, patches and configuration changes on a regular basis.Overall responsibility for ensuring the availability, performance and security of supported services within agreed service level agreements (SLAs).Diagnose and resolve OS, network and other failures and engage internal specialists and vendors in the respective areas as required.Perform other job-related duties as required

Maintain systems and networks procedure documentation.Performing routines audits of systems and software.Executing standards requests for database/system operations.Providing technical and functional support to Tier 1 technical support.Applying operating systems updates, patches and configuration changes on a regular basis.Overall responsibility for ensuring the availability, performance and security of supported services within agreed service level agreements (SLAs).Diagnose and resolve OS, network and other failures and engage internal specialists and vendors in the respective areas as required.Perform other job-related duties as required