Bassem Ibrahim Email & Phone Number

Orlando, Fl, Us

United Arab Emirates

Enchant every Client with simplicity, generosity, delivering quality service at all times and surprising them across the different Hermès universes, With Being the client’s first impression of Hermès brand image.Main responsibilities1. Sales & Service• Contribution to turnover of store through selling by Developing sales across all product universes.• Demonstrate warmth and patience in all dealings with our Clients, always displaying a ‘can-do’ attitude.• Begin to deal with Clients requests and ensure efficient communication with the client by Providing excellent customer service that Hermès wishes to give to its clients.• Develop the knowledge of the after sales support processes.• Be proactive in familiarizing with merchandise to enhance product knowledge.2. Client• Ensure strong Guest communication during selling ceremony and in after sales.• Demonstrate active listening skills to discover more about the client and to develop loyalty and long lasting relations.• Accurate CRM capture and recording of client data.•Adapt the culture & personality of each client and maintain a pleasant shopping environment consistent with the Hermès brand image.• Record the clients feedback in daily basis and to use for the seasonally and yearly ‘Client requests report’.3. Standards• Active participation in store communications such as daily team briefings.• Demonstrate excellent communication skills – both verbal or written.• Maintain store standards and become familiar with daily procedures.• Ensure merchandise is handled with care and consideration.• Adherence and upholding of House procedures.• Familiarize with the visual merchandising basics – both front and back of house.• Carry out regular stock replenishment and organization of product.• Become acquainted with all métiers.4. Training• Successfully participate in and complete any training provided.• Share information with colleagues and proactively convey learning when interacting with clients

Fendi Boutique (Franchise) At Tryano, Chalhoub Group, Uae.

Roles & Responsibilities:-o Listening to guest requirements and presenting appropriately to make a sale.o Maintaining relationship with guests by providing support, information, and guidance.o Negotiating the terms of an agreement and closing sales.o Gathering guests’ information.o Advising on forthcoming product developments and discussing special promotions.o Reviewing my own sales performance, aiming to meet or exceed targets.o Gaining a clear understanding of guests' businesses and requirements.o Feeding future buying trends back to my management.o Attending and Conduct team brief and setting daily objectives and make sure it’s clearly communicated.o Maintaining professional and technical knowledge by attending educational training.o Providing training to the team.o Checking the quantities of goods on display and in stocks and replenished the selling floor constantly.o Participating in creating displays with Visual Merchandising team twice a week and seasonally stock inventory.o Remain on trends in the fashion industry, market activities, and competitors.o Enhanced product knowledge by utilizing limited resources.o Ensures availability of merchandise and services by maintaining inventories.o Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.o Manage shop floor during trade hours ensure floor coverage all the time.o Addressed loss prevention issues immediately.o Communicate with stockholders and setting action plans for business improvement in absence of store manager.o Provide and analyses reports in order to gain understanding of current performance trends, too Identify commercial opportunities and ensure orders are in line with the brand feedback.o Upheld brand and operational standards Prepare Daily, Weekly and monthly sales reports.o Prepare SORT daily and weekly team Rota in absence of store manager.

Tryano-Yesmall -Abudhabi

-Tryano is a multi-leveled store which has more than 150 luxury brands such as Dior, Fendi, D&G and many more, which hosts a staggering collection of the finest bags and beauty lines, with an entire floor dedicated to luxury Men, Women and Children’s wear. Main activities and responsibilities:-•Communicating with guests to access their needs, provide assistance in satisfying those needs and meeting surpassing guests’ expectations.• Reviewing my own sales performance, aiming to meet or exceed targets as well Focus to achieve store KPIs.• Listening to guest requirements and presenting appropriately to make a sale.• Negotiating the terms of an agreement and closing sales.• Gathering guests’ information.• Maintaining relationship with guests by providing support, information, guidance, researching and recommending new opportunities.• Advising on forthcoming product developments and discussing special promotions.• Selling products by establishing contact and developing relationships with guests.• Gaining a clear understanding of guests' businesses and requirements.• Feeding future buying trends back to my management.• Remain on trends in the fashion industry, market activities and competitors.• Maintain professional and technical knowledge by attending educational training to develops stronger product knowledge. • Attending team meetings and sharing best practices with my colleagues.• Checking the quantities of goods on display and in stock.• Participating in creating displays with Visual Merchandising team twice a week and stock inventory.• Maintain inspiring service by establishing and enforcing organization standards.

Nine West Store - Dubai Mall-Dubai

Main activities and responsibilities:-• Drive Sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales objectives. • Supervise a multinational team of 8 employees.• Communicate store goals to the team and delegate the workload.• Coach and Motivate team to enhance performance and produce quality of work, and ensure that They are continuously developed for higher level roles.• Cultivated a culture of excellent customer service, leading by example, resolve customer Complaints effectively and promptly. • Provide leadership and direction to team members towards the achievement of goals and Objectives.• Analyze stock management information to ensure sales opportunities are maximized. • Provide and analyze reports in order to gain understanding of current performance trends, to• Identify commercial opportunities and ensure orders are in line with the feedback. • Prepare and implement stock takes in store in liaison with the management and operations team. • Understand customer profiles and ensure feedback is provided to the management.• Ensure Visual Merchandising standards are maintained within brand guidelines and implement Company expectations of standards, maintenance and cleanliness. • Keep abreast of market trends and competitor activity and provide feedback to the company.• Ensure all company policies and procedures are implemented and adhered to at all times.• Prepare store weekly schedules in absence of manager.• Prepare store monthly, weekly and daily sales report.

Alexandria, Egypt

Main activities and responsibilities:- • Following rules of selling – greeting. Listening. Advising. And thanking the customers. • Provide the highest standard of customer service.• Ensure awareness and vigilance at all time of security in the project plan.• Ensure the highest standard of merchandising and housekeeping in the Display.• Ensure updated product knowledge and usage this knowledge in customer service. • Ensure that all sections are net and clean and all samples are available. • Trained new interns in Customer Service.• Ensure updated Daily Sales Report from the promoter

Master Of Business Administration - Mba, Hr, C+

Bachelor Of Arts - Ba, Law, 3.03

Bachelor Of Laws - Llb, Law, Good