Bassem Khalil Email & Phone Number

Lille, Fr

Paris, Île-De-France, France

Client: Louis Vuitton Malletier.Managing 3 services- application/ERP N2&3 support, agile project development (under SAFe framework) and a 24x7 monitoring for critical applications.- Activities: Leather Goods, Shoes, Ready-to-Wear, Jewelry and Accessories - Domains: Industrial, Demand & Commercial and Central& Regional distribution.Mission: Service and contract management: o Service KPI definition, tracking and reportingo Team performances follow-up (skills matrix, evolution insights…)o Top management Committee preparation and reportingo Governance definition and steering of interfaces with other support serviceso Service contract updates and compliance monitoring to meet customer commitmentso Progress plans and definition of action plans for a continuous improvement purpose. Resources management- 25 FTEs:o Supply Chain build projects & AMS teams (ANAPLAN & APTOS/TXT technologies): Turnover management, staffing strategies definition, pricing negotiation…o Financial follow-up: P&L, AMS and project Teams budget (Monthly cost, daily rate, inactivity management…)o Anaplan academy creation: Governance, student graduation program (from on-boarding to graduation to staffing into client premises)o Development of the professional evolution of the teams (training plan, skills management, Matrix organization changes/reskilling…)Key achievements:Expanded Factory's FTEs x3 Established an academy to guarantee a pool of competencies and avoid workforce Turn rateTeam transformation into parallel squads to embrace client challenges Maintaining SLA to a level > 90%

Lille Area, France

Client: Auchan Retail International- Textile Division DPCManaging the service delivery of an outsourcing support center Troubleshooting business issues in the supply chain  Ensuring incidents root causes analysis and solution design/problem management by the team Designing Service support KPIs and support performance monitoring Ensuring service agreements and contract compliance are met Maintaining a customer success approach Managing Budgets and deadlines planning Turnover management, staffing strategies definition, pricing negotiationKey achievements:Maintaining 97% SLAEstablished a diverse support team in a multi-cultural environmentSacred top Enterprise performer on 2019

Tunisia

Digital transformation, CXM, Mobile Financial Services, Innovation and new technologies, Business analysis, Marketing strategies, Direct & Indirect sales approaches, change management...Covering the EMEA zone.Key achievements:5 years service portfolio strategy proposal for EthiotelecomUp to 15 services launched to reinforce operators leadership on the innovation market.

Tunisia

Business developement and introduction of NGN solutions and offers to both Residential and Business market.Key achievements: 3G launch in a competitive marketUp to 10 services and products launched for B2B and B2C market

My mission was to promote the HP ESS product in the SMB Market, increasing HP's Market share.Key achievement : + 5% market share within 1 year

Licentiate Degree, Marketing, Sales

Engineer’S Degree, Computer Software Engineering, A

Activities and Societies: CFE: Club des futurs entrepreneurs