Developed and executed the strategic vision for Animal Zone, focusing on sustainable growth through Opex optimization and operational efficiency.Led the company’s digital transformation, implementing significant improvements to the user experience (UX) of the online platform, which resulted in a 50% increase in online sales.Optimized operational processes across the supply chain, inventory, and logistics, driving significant cost reductions and improving overall profitability.Successfully planned and executed key projects, aligning resources and timelines to deliver business objectives, including a 70% annual growth in revenue.Expanded product offerings and entered new market segments, further solidifying Animal Zone as a market leader.Fostered strong relationships with suppliers and key stakeholders to ensure operational continuity and long-term partnerships.Built a strong company culture focused on teamwork and leadership, driving employee engagement and performance.

Launched Animal Zone, a pet product business with both physical stores and an e-commerce platform.Focused on business development, establishing supplier relationships, and laying the groundwork for the company’s future growth.Developed the initial product offering and established the operational foundations, including early digital strategies and logistics planning.

Led the seamless transition and implementation of new clients and sites, ensuring successful integration of processes and infrastructures.Developed comprehensive transition plans, managing resource allocation, risks, and ensuring deadlines were consistently met.Collaborated with technical and operational teams to establish IT and logistics infrastructures tailored to client needs, while maintaining operational continuity and adhering to budgets.Reduced site launch times through effective planning and process optimization.Ensured smooth client onboarding and high levels of customer satisfaction through close collaboration and proactive communication.

Directed commercial operations, improving team performance, productivity, and service quality.Implemented continuous improvement strategies to boost operational efficiency and meet quality standards.Managed key client relationships, ensuring high-quality deliverables and increased customer satisfaction.P&L Responsibility: Achieved financial objectives by optimizing margins and controlling operational costs.Established a quality monitoring system, addressing performance gaps with swift corrective actions.Worked closely with production teams to align operations with performance and quality goals.

Managed workforce planning to ensure operational needs were met in line with activity forecasts.Developed and monitored forecasts and budgets for business units, consistently meeting financial targets.Designed KPIs and implemented automated reporting systems to monitor team performance and support decision-making.Supervised real-time operational reporting to enable rapid adjustments and productivity improvements.Collaborated with production teams to adjust schedules and optimize resource allocation based on demand fluctuations.Implemented corrective actions to enhance efficiency and achieve performance and quality goals.

Co-founded Kappa Consulting to provide strategic advice while maintaining a full-time role elsewhere.Advised clients on developing tailored technological solutions to optimize operations.Developed PHP/SQL software solutions, implemented automated reporting systems, and improved data visibility for better decision-making.Led the creation of outbound call campaigns for French and Lebanese clients with Near Shore providers.Designed connectors for smooth system integration and improved operational efficiency.

Provided technical expertise for the implementation and optimization of call center solutions.Collaborated with development teams to tailor solutions to client requirements.Trained end-users to ensure efficient and effective use of systems.

Created and managed the commercial data warehouse, optimizing data collection and analysis processes for decision support.Developed reporting systems to ensure accurate performance analysis.

Managed operations and supervised a team to ensure process efficiency and deliverable quality.Developed and monitored key performance indicators to improve results.Implemented technical solutions to optimize operations management.

Managed a team of 7 specialists (developers, database administrators, analysts, DataMiners) working on international clients like Orange, Amazon, Free, GE Money Bank, and 3 Suisses.Supervised data management and reporting, implementing custom solutions for clients.Developed workforce management tools using Excel, VBA, SQL, and PHP to automate and optimize processes.Collaborated with technical teams to improve data management and reporting systems.

Managed a team of 4 people for international clients like Numericable, La Redoute, Peugeot, and Daxon.Implemented automated reporting systems using SQL and VBA for efficient data analysis.Used PHP to create custom tools for clients, improving data management and quality.

Led a team of 3 DataMiners, focusing on data analysis and report generation for an international client.Developed automated reporting tools using Excel and VBA to optimize processes.Coordinated with technical teams to ensure smooth integration of systems.

Created automated dashboards to track the performance of production teams and client projects.Automated reporting processes using Excel and VBA, reducing report production time by 50%.Designed intranets using PHP and VBS to meet the specific needs of production teams.