Bassem Mikhail Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Manage the delivery of the assigned projects to ensure successful delivery in terms of quality, meeting deadlines and cost• Manage customer expectation and needs and work on enhancing customer satisfaction• Liaise with customers to show value proposition and differentiation and act as business partner by providing ideas, recommendations & consultancy• Manage delivery operations, identify pitfalls/gaps and provide necessary resolutions in coordination with the different stakeholder in the organization• Manage employees working in the projects and ensure high performance, team moral and high engagement levels• Plan team capacity, skill set and required capabilities to satisfy the delivery business needs and continuous expansions• Provide coaching and feedback to relevant team members formally and informally to maintain productivity and organizational culture• Ensure proper allocation and utilization of resources• Accountable for projects revenue, invoicing targets as well as profitability• Plan and manage projects budget and cost• Report projects results periodically to Management• Drive accountability for the improvement of service delivery metrics

Cairo, Egypt

• Responsible for project planning and execution that will lead to meeting the implementation goals within the established time frame and budget to a high degree of customer satisfaction.• Participates in the major aspects of the implementation from analyzing the customer’s business requirements, • Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.• Ensures project delivered with agreed upon project scope and within budget. -Plans, maintains and manages project schedule and budget.• Manages change requests and scope as well as project’s issues and risks.• Leading the project through the development and implementation phase.• Provides guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security.• Provide technical sales support in the sales process to ensure the proper understanding of the application and the overall solution both technically and functionally.• Works collaboratively with practice leadership team to grow, develop and enhance solution best practices, tools and methods

Cairo, Egypt

- Responsible for ensuring that all aspects of the project are planned and executed in a manner that will lead to meeting the implementation goals within the established time frame and budget to a high degree of customer satisfaction.- Participates in the major aspects of the implementation from analyzing the customer’s business requirements, solution high-level design, to knowledge transfer for the Microsoft Dynamics CRM application to meet the customer’s needs.- Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.- Ensures project delivered with agreed upon project scope and within budget. -Plans, maintains and manages project schedule and budget.- Analyze project data such as cost and schedule variance as well as quality indicators and recommends corrective action.- Manages change requests and scope as well as project’s issues and risks.- Leads directly technical team from different functions in large-size projects.- Leading the project through the development and implementation phase.- Provides guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security.

Cairo, Egypt

- Responsible for ensuring that all aspects of the project are planned and executed in a manner that will lead to meeting the implementation goals within the established time frame and budget to a high degree of customer satisfaction.- Participates in the major aspects of the implementation from analyzing the customer’s business requirements, solution high-level design, to knowledge transfer for the Microsoft Dynamics CRM application to meet the customer’s needs.- Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.- Ensures project delivered with agreed upon project scope and within budget. -Plans, maintains and manages project schedule and budget.- Analyze project data such as cost and schedule variance as well as quality indicators and recommends corrective action.- Manages change requests and scope as well as project’s issues and risks.- Leads directly technical team from different functions in large-size projects.- Leading the project through the development and implementation phase.- Provides guidance for business decisions from a technical perspective on issues such as: performance, scalability, reliability, and security.

Egypt

- Execute, manage and lead a set of Office 365 customers and partners thru the Onboarding process.- Analyze, develop and communicate key Onboarding process and technology improvements for Office 365/EMS Onboarding and entire deployment cycle- Deliver and report key business metrics for Office 365/EMS Onboarding- Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.- Develop, foster and maintain effective customer and partner relationships maintaining CSAT- Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics- Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs

Cairo, Egypt

- Working with clients to define project’s scope and to discover project values- Writing projects proposals- Preparing project plan, phases and resources- Sharing in project estimation and story writing- Managing the project according to Agile principles and practices- Clarifying a client's system specifications, understanding their work practices and the nature of their business- Helping clients with change-management activities- Involved in sales , support and where appropriate, maintaining contact with clients

- Meeting with clients to determine requirements- Working with clients to define project’s scope- Preparing project plan, phases and resources plan- Liaising with staff at all levels of a client organization- Organizing training for users and other consultants- Involved in sales and support and, where appropriate, maintaining contact with clients- Overseeing the implementation of the system- Supervising financial activities- Managerial activities

- Managing funds from World Bank, European Union, Arab Fund and other international organizations- Coordinating conferences and researches budgeting follow up- Dealing with international and local auditors

Cairo, Egypt

- Meeting with clients to determine requirements- Implementing and customizing the application according to client requirements- Helping clients for solving operational and data entry problems- Preparing training scope and schedule

Cairo, Egypt

- Responsible for coding Internal applicationsaccording to a specific requirements- Interpreting written business requirements and technical specification documents- Investigating, analysis and document reported defects- Performing maintenance programming and correction of identified defects- Creating, documenting and implementing unit test plans and scripts- Creating and maintaining technical documentation - Performing related duties as assigned

Bachelor, Accounting

Pmp Exam Preperation, Project Management

Riti Advanced Management Program (Ramp), Management

Activities and Societies: - Strategic Marketing - Sales Management - Quality Management - Leadership Skills - Creative Thinking &.