More than 9 years’ successful experience in customer service and support with recognized strengths in, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.•Possess solid computer skills.•Excellent working Microsoft Excel, Microsoft Word, Microsoft PowerPoint.•Ability to train, motivate, and supervise customer service employees •Training in sales techniques, market research, lead generation, strategic planning, negotiation, and relationship management.
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Training And Quality ManagerMaharah Debt Collection Mar 2023 - Present -
Sales Team LeadAmit Learning Oct 2022 - Feb 2023 -
Monitoring And Evaluation SpecialistAmit Learning May 2022 - Oct 2022▪Monitoring operations to ensure that they meet company standards. (An eye for detail, to catch defects). ▪Recommending adjustments to the working process. ▪Inspecting, and reviewing the departments' tasks, such as the Talent Acquisition department, Admin department, and Technical department, and making sure that they achieve their KPI. ▪Creating Reports for CEO from the data collected from inspections to highlight issues, detail the number of defective, and explain where improvements can be made.
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Team LeadBdo Esnad Jan 2019 - Jul 2022Cairo, EgyptManage a team of 40 employees and support 150 agent that dedicated to handling questions and concerns from people who purchase a company’s goods or services ana achieve certain targets. They ensure staff members know how to respond to inquiries in line with the organization’s policies while maintaining positive relationships with the customer base. -
Call AgentBdo Esnad Jan 2018 - Dec 2018Cairo, EgyptAnswering and dialing out calls and responsible for making outbound calls to set appointments and gather survey data. Management and resolve customer complaints.
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Call AgentWasla Outsourcing Jan 2016 - May 2017Cairo, Egypt
Bassem Osama Education Details
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Pharaohs Academy Business AdministrationBachelor'S Degree
Frequently Asked Questions about Bassem Osama
What company does Bassem Osama work for?
Bassem Osama works for Maharah Debt Collection
What is Bassem Osama's role at the current company?
Bassem Osama's current role is Training and quality Manager.
What schools did Bassem Osama attend?
Bassem Osama attended Pharaohs Academy Business Administration.
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BASSEM OSAMA
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