Bassem Sayed

Bassem Sayed Email and Phone Number

Portfolio Planning Team Lead @ VOIS
Cairo, Cairo Governorate, EG
Bassem Sayed's Location
Cairo, Egypt, Egypt
Bassem Sayed's Contact Details

Bassem Sayed work email

Bassem Sayed personal email

n/a
About Bassem Sayed

Experienced data analyst, working with Excel, Power BI and SQL. Transitioned from call center performance and headcount reporting, to Cloud and Security analytics. Always willing to learn new tools and investigate the data of different industries.

Bassem Sayed's Current Company Details
VOIS

Vois

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Portfolio Planning Team Lead
Cairo, Cairo Governorate, EG
Employees:
40
Bassem Sayed Work Experience Details
  • Vois
    Portfolio Planning Team Lead
    Vois
    Cairo, Cairo Governorate, Eg
  • _Vois
    Cloud And Security Business Intelligence Lead
    _Vois Aug 2021 - Present
  • Freelance
    Excel Developer/Trainer
    Freelance Jul 2018 - Present
    Remote
  • Sykes Egypt
    Program Manager
    Sykes Egypt Sep 2020 - Sep 2021
    Egypt
    Responsible for account operations, leading a unit of 60 employees, helped in launching the account, helped in improving the reporting, had a team of 4 supervisors, a trainer, and 2 quality assurance coaches.
  • Sykes Enterprises, Incorporated
    Support Manager - Performance & Quality - Emea Global
    Sykes Enterprises, Incorporated Sep 2017 - Sep 2020
    Cairo
    Working as middleman between IT/IS departments and operational accounts, working as project coordinator launching a web app that eased the transition to working from home.Ran quality control audit, supported multiple departments with process creation workshops.Calculated requests for proposals for potential clients, and delivered presentations of how the optimal required headcounts were derived.Worked with reporting teams in the EMEA region to standardize the reporting.Key player in the workforce projects implementations in EMEA and alignment with global resources planning team.Created and delivered "Process Documentation Training", and "Excel Training for Reporting Teams" for 3 different team in EMEA region.
  • Sykes Enterprises, Incorporated
    Emea Omd Supervisor
    Sykes Enterprises, Incorporated Sep 2015 - Aug 2017
    Maadi Contact Center Park - Cairo
    Leading a team of 8 reporting admins, responsible for scheduling and reporting for 32 operational accounts across 2 countries.Launched reporting projects for new clients, collaborated with data warehouse team and SQL developers to make sure we're getting all the useful information that are being capturing.Created KPI scheme for the department, and implemented knowledge sharing best practices.Was responsible for process documentation in the team.
  • Sykes Enterprises, Inc.
    Emea Omd Administrator
    Sykes Enterprises, Inc. Aug 2014 - Sep 2015
    Cairo
    Worked as remote real time observant, delivered RTM reports to operations.Helped with some scheduling activities.
  • Stream Global Services
    Listener Care Representative
    Stream Global Services Apr 2014 - Aug 2014
    6Th October
  • Melocalgate
    Project Manager
    Melocalgate Apr 2013 - Apr 2014
    Giza
  • Vodafone International Services (Vis)
    International Account Advisor
    Vodafone International Services (Vis) Jun 2011 - Dec 2011
    Horizon
  • Al-Jazira Pharmacy
    Sales Assistant & Cashier
    Al-Jazira Pharmacy Jun 2006 - May 2011
    Maadi

Bassem Sayed Skills

Microsoft Excel Project Management Data Analysis Economics Pharmacy Call Centers Time Management Multilingual Teamwork Translation Leadership Customer Service Team Management Microsoft Office Human Resources Project Planning Customer Satisfaction Terminology Communication Business Development Microsoft Word Marketing Sports Powerpoint Outlook Fitness Instruction Gsm Direct Sales Avaya Project Delivery Small Business Pharmaceutical Sales Airline Ticketing Ticketing Ticketing Systems Events Organisation Event Planning Contact Centers Bpo Project Coordination Project Estimation Office Administration Online Research Multi Tasking Written And Verbal Communication Abilities Planning And Organizing Skills Business Analysis Microsoft Powerpoint Presentations

Frequently Asked Questions about Bassem Sayed

What company does Bassem Sayed work for?

Bassem Sayed works for Vois

What is Bassem Sayed's role at the current company?

Bassem Sayed's current role is Portfolio Planning Team Lead.

What is Bassem Sayed's email address?

Bassem Sayed's email address is ba****@****kes.com

What are some of Bassem Sayed's interests?

Bassem Sayed has interest in Economic Empowerment, Cycling, Reading, Playing Video Games, Running, Listing To And Attending Music Concerts, Swimming, Surfing The Internet, Health.

What skills is Bassem Sayed known for?

Bassem Sayed has skills like Microsoft Excel, Project Management, Data Analysis, Economics, Pharmacy, Call Centers, Time Management, Multilingual, Teamwork, Translation, Leadership, Customer Service.

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