Responsible for account operations, leading a unit of 60 employees, helped in launching the account, helped in improving the reporting, had a team of 4 supervisors, a trainer, and 2 quality assurance coaches.

Working as middleman between IT/IS departments and operational accounts, working as project coordinator launching a web app that eased the transition to working from home.Ran quality control audit, supported multiple departments with process creation workshops.Calculated requests for proposals for potential clients, and delivered presentations of how the optimal required headcounts were derived.Worked with reporting teams in the EMEA region to standardize the reporting.Key player in the workforce projects implementations in EMEA and alignment with global resources planning team.Created and delivered "Process Documentation Training", and "Excel Training for Reporting Teams" for 3 different team in EMEA region.

Leading a team of 8 reporting admins, responsible for scheduling and reporting for 32 operational accounts across 2 countries.Launched reporting projects for new clients, collaborated with data warehouse team and SQL developers to make sure we're getting all the useful information that are being capturing.Created KPI scheme for the department, and implemented knowledge sharing best practices.Was responsible for process documentation in the team.

Worked as remote real time observant, delivered RTM reports to operations.Helped with some scheduling activities.