(On-Site Installation/Service Engineer)Traveled the US and abroad to oversee the installation and service of Bertec research equipment used in the field of Biomechanical research and Clinical Balance testing. *100% success rate on customer satisfaction for all installations and service calls led by my team. *100% success rate of proper installation and functionality of systems installed and serviced by my team. *Oversaw the installation of the first Bertec CDP System in Australia. (Engineering Technician)Strategically worked with head design engineers to build prototype equipment and run testing on potential revisions to existing Bertec Patents and designs in the Bertec Laboratory.(Lead Quality Control Engineer)Ensure that all Bertec products and equipment were properly calibrated and functioning correctly before being given my final stamp of approval for shipment.

Manage the daily operations and logistics of the Branch.Have a thorough understanding of branch income statements and expense reports and look for ways drive overall profits while maximizing efficiency *15% increase in Net Profit Fiscal Year 2015 over Fiscal Year 2014 *Personal additional revenue sales numbers top in branch for January 2017- May 2017 Develop employees through training seminars and daily role plays for sales performance *Newark Branch was top branch in Central Ohio Region for Ancillary Product Sales May, June, July, Aug Fiscal Year 2016Serve as Branch Corporate Account Manager by strengthening relationships with existing accounts and marketing new accounts for business in the surrounding area *Newark Branch experienced 8% fleet growth Fiscal Year 2015 *Newark Branch generated 15% corporate revenue growth Fiscal Year 2015 Provide consistent levels of exceptional customer service on a daily basis *Led Newark branch to the top 12 month Service Score in Ohio Region Fiscal Year 2015 *Led Zanesville branch to the Enterprise Service Quality Award in Fiscal Year 2011

Responsibilities:Assist in interviewing, hiring and training of 30-35 employees to staff the call center Provide on sight supervision of assigned calling sessions Create and implement nightly motivational strategiesMonitor individual caller statistics through CampusCall and evaluate productivity based on pledge percentage and amount of money earnedReview nightly reports and statistics through CampusCall softwareHelp write/edit caller scripts and materialsManage and review calling schedules to ensure center capacity is metSet nightly goals and the means to achieve themPlan and develop strategies with the Assistant Director through weekly meetingsSpecific Achievements:Conducted advanced training session for struggling callers (October 2010)Composed posters, using Microsoft Publisher, to be used in the recruitment of call center employees (September 2010)Designed multiple spreadsheets used to keep track of employee information, schedules, attendance records, and number of hours worked by each employee (September 2010)

Responsibilities:Provide creative input in the design and layout process of direct mail campaignsGenerate spreadsheets and reports for analysis by the Assistant DirectorProduce online news articles and updates for the Marietta Fund web pageSpecific Achievements: Developed marketing initiatives aimed at increasing awareness of the Marietta Fund and its overall purpose (September 2010)Assisted in coordinating the Senior Challenge Committee by identifying and recruiting members (November 2010)Designed a universal pledge/thank you card that could be sent out to donors (November 2010)Created numerous sales slogans, and advertising literature to be used in the promotion of Philanthropy Day at Marietta College (February 2011)

Raised money to fund Marietta College investments through direct phone solicitation (top earner out of 35 callers for the 2010 spring semester)Established solid communications with alumni, parents of students, and community membersVerified and upgraded prospect records and documented any necessary changes into the system