Matthew Bateman Email & Phone Number

England, United Kingdom

Oxford, England, United Kingdom

Working in our Product Engineering team and reporting into the Chief Product Engineering Officer, I place the needs of customers at the heart of everything we do at Oxa. This role is focused on embedding and growing a customer first and working backwards culture; key highlights include:• Established consistent terminology and positioning for Oxa’s products, services and solutions.• Using continuous discovery techniques to shape, articulate, and validate how Oxa's propositions unlock value for customers. • Playing a key role in the definition of new products and services, including development of personas.• Establishing mechanisms and techniques to connect the needs of customers to the design of our products and raise the bar with Oxa's ways of working.• Co-chairing the Product guild, and actively recruiting, coaching, and mentoring product managers and other roles.In this role, I also work closely with key executives and stakeholders to shape, define and deliver on Oxa's customer experience strategy and objectives, whilst helping our product engineering teams have connections and empathy with customers.

Oxford, England, United Kingdom

This new role was the result of a promotion and in recognition of the product and CX work I'd led since joining Oxa in August 2022. Highlights from both this and the previous Senior Product Marketing Manager role include: • Advanced a “whole product” strategy, using enterprise design techniques to craft an end-to-end customer experience vision; I led the facilitation of Exec-level workshops and guided product teams in breaking down this vision using techniques such as user story mapping. • Created comprehensive sales enablement and marketing assets, such as buyer personas for priority markets, product and solution battlecards, pre-sales pitch presentations, market insight, and competitive landscape analysis.• Played a key role in the development and launch of the Oxa brand, including defining audiences, supporting the evolution of the new visual identity, ideation and build of an all-new website, content creation, and communication plans.• Sustained support across a range of strategic initiatives, including collaborating on operational plans, identifying metrics across the customer journey, and advancing joint propositions with strategic partners such as vehicle manufacturers and technology providers.• Conceived an enhanced investor presentation, having worked with the CEO to refine the pitch.• Developed positioning and messaging to clarify Oxa's platform and products.

Oxford, England, United Kingdom

Key activities included identifying and developing high-impact, differentiated and viable strategic opportunities across a broad range of sectors and strategic partners, making research-led recommendations and creating materials and frameworks to communicate these opportunities internally and externally. I played a key role in a strategic transformation programme, including formalising the Wejo vision and developing multi-horizon roadmaps, supporting the rollout of OKRs and acting as an evangelist of the Wejo strategy, and worked with external partners to prototype new opportunities. Throughout my time at Wejo I was also a member of the small leadership teams that successfully completed £multi-million fundraising rounds, from individuals, venture funds and global strategic partners such as General Motors, Microsoft, Palantir and Hella Ventures, culminating in being part of the team that completed Wejo's NASDAQ listing via a SPAC in November 2021.

Chester, United Kingdom

As the Head of Strategy and Innovation, I’m primarily responsible for developing the wejo strategy and group vision, working closely with C-level stakeholders to design, execute and ultimately grow successful products and services across global territories. Key activities include:• Identifying, evaluating, visualising and executing key short and long-term initiatives that drive sustainable business growth• Shaping and crafting wejo’s products and services for automotive OEMs and numerous data marketplaces, including customer research, product positioning, defining and prioritising capabilities plus creation of marketing materials • Visualising and translating complex ideas into partner and customer-centric concepts• Business model development and co-creating propositions with strategic partners/customers• Ongoing research and analysis of all relevant market, competitor, automotive and regulatory landscapes to provide clear, understandable and meaningful insights that inform business decisions• Acting as the evangelist for the wejo strategy across the business and within our market• Building a centralised capability for end-to-end product management and marketing within the wejoAdditional activities include:• Acting as a key member of the leadership team successfully completing multi-million pound investment raises over several rounds• Providing significant support for pre-sales activities and attending industry events• Copywriting and content production for the wejo website and marketing collateral• UX design and prototyping for mobile, web and in-car infotainment customer experiences• Developing the wejo brand model, working with external agencies to develop various branding and marketing initiatives

Wrexham, Wrexham, United Kingdom

• Directing the end-to-end proposition design and build of a new cloud-based phone system, including a web portal and iOS & Android apps.• Analysing existing customer data to establish user personas and identify usage trends to shape the proposition and remove pain-points.• Creating all UX designs and interactive prototypes for web and mobile.• Introducing lean UX and incremental delivery principles. • Authoring and managing all user stories and business requirements.

Chester, United Kingdom

wejo is a big data startup, offering mobile-based location and telematics services to a range of industries, with a portfolio of B2B and B2C products. As Head of Product, I lead the proposition development of this wide ranging product portfolio, championing an aggressive roadmap and ensuring alignment to our strategic vision.This includes:- Rewardrive – the UK’s first mobile app product combining telematics and driver rewards for Swiftcover (AXA Insurance).- wejo Rewards – mobile app for drivers to cut the cost of motoring.- wejo Fleet – mobile app and web dashboards for SME businesses.- Technology integration with 3rd party products. - A cloud-based architecture and platform-as-a-service, with leading data and visualisation capabilities.This product leadership has been pivotal in the development and launch of these wejo products, plus winning the ‘Big Chip 2015’ award for best use of technology. My role at wejo also includes proposition development for connected car technology and market opportunities, including the production of commercial proposals & prototypes for global OEMs.

Chester, United Kingdom

Chester, United Kingdom

As the Customer Experience Manager for the 'Car Insurance' & 'My Account' areas of MoneySupermarket, I played a key leadership role in a wide variety of high profile initiatives on the highest revenue earning vertical within the organisation. This included defining the vision for, and prototypes of, an entirely new and leading mobile-first UX. Through closely working with the delivery team, I was responsible for prioritisation of the delivery roadmap for the overall customer experience, ensuring minimum time-to-market for live test variants.

Chester, United Kingdom

As a Proposition Development Manager, I played a key role within a large-scale business transformation programme that delivered significant improvements to the MoneySupermarket way of working. This included a multi-channel, product agnostic customer journey enabling rapid rollout of new verticals for comparison; these consistently outperformed previous journeys with visitor-to-customer conversion increasing by up to 100% for some financial services verticals.Further highlights during this role included:- Product ownership of the ‘My Account’ area; delivered initiatives include single sign on, data migration, CRM preference management and a new user experience resulting in improved Net Promoter Score.- Defined product roadmaps and delivery plans across all areas.- Won the ‘MoneySupermarket Star’ employee of the year in H1/12.

Chester, United Kingdom

During this time, I was involved in a large number of high profile and commercially successful projects in both an IT (Delivery) BA and Product BA capacity. Key highlights were: - MoneySupermarket’s first data product, that has now grown to £6m+/yr revenue.- Intelligent CRM campaign solutions, resulting in £3m/yr revenue.- Full-site re-launch for TravelSupermarket; rolled out agile delivery within MoneySupermarket for the first time. - Key role within a business change team; implemented product development processes and governance across the organisation.

Chester, United Kingdom

Responsible for Strategic Product Development for the TravelSupermarket vertical, including research and definition into new channel and market opportunities, plus ongoing and significant enhancements to the site user experience.

Chester, United Kingdom

Having joined MoneySupermarket in December 2004 as an Analyst Programmer, I was responsible for delivery of a number of areas of the site, across multiple verticals. I soon became the Web Team Lead for TravelSupermarket, looking after day to day tasks for a team of up to 12 developers. During this time I played a key role in the delivery of new channels, including a cheap flight finder, package holidays comparison and many site improvements.

Wrexham, United Kingdom

I was the sole developer and designer at Data Pacific (trading as Tobit Software Ltd). During this time I was responsible for delivering innovative web based solutions for clients such as Rizla Suzuki, Suzuki MotoGP, Foggy Petronas Racing, Wrexham Industrial Estate and a number of other SMEs. As part of this I built a proprietary modular web-based CMS & CRM platform, including integrated messaging (e-mail, SMS and voicemail), subscription management and e-commerce capabilities.These all contributed to the Foggy Petronas Racing site being awarded 5/5 by Web User magazine.

Bsc (Honours), Computing, 2:1

Education record

Mathematics (A), Computing (A), Graphical Communication (B)