Donna Bates Email & Phone Number

Raleigh, NC, US

Bethesda, MD, US

Philadelphia, PA, US

• Member of a support team managing over 40 DevSecOps team projects with Jira (Data Center), Jira Service Desk, and Confluence while adhering to Agile practices.
• Responsible for understanding project teams' needs, creating comprehensive project plans, and ensuring timely, budget-conscious delivery.
• Responsible for ensuring the safe delivery of all projects in accordance with department policy & procedures while adhering to all statutory and regulatory legislation.
• Producing timing, costing and scoping documentation.
• Serve as Jira & Confluence subject matter expert for the organization.
• Writing progress reports & presenting them to stakeholders.

Raleigh, North Carolina, US

• Managed and administered Jira and Confluence sites for external customer-facing projects/service desks as well as the restricted internal Built Jira sites for organizational projects.
• Created new projects, service desks and spaces, set unique permissions, notifications, screen, and workflow schemas.
• Manipulated backend workflow configurations using post functions, validators, triggers, properties and automation.
• Completed other requested modifications to the backend framework to suit the work for the individual projects; assigned user rights and privileges specifically tailored to the project team’s needs.
• Responsible for auditing and reviewing usage to assure closed projects were archived and reviewed seat licenses monthly for inactivity.
• Was Jira and Confluence subject matter expert for all teams and co-workers.

Raleigh, NC, US

As a contractor, I work directly with software developers, testers and business product owners throughout the organization to elicit and write business requirements; research appropriate solutions via the use of alternative data collection methods, maintain data organization, perform data analysis, create custom reports and cost analysis. Assist project.

Morrisville, North Carolina, US

Business Automation Group - Agile Project Coordinator:Member of a team of 6 full-stack developers producing an average of 20+ internal and external facing projects yearly. Instituted Agile Project Management processes to team thereby increasing productivity on average of 65%.Lead daily standups, formulate user stories, gather internal requirements, and.

Raleigh, NC, US

As a contractor, improved efficiency by 20% for the PMO with customized methodology intranet sites. Elicited, analyzed, validated and documented business, organizational, and operational requirements creating Service Desk policies/procedures and communication plan for department ITIL Best Practices Initiative.

San Jose, CA, US

As a contractor, created/defined SOW initiation, creating templates and web-based documents streamlined utilization of on and offshore contracted workers. Achieved $200M in contract savings by revamping headcount, requisition and metrics. Provided governance to vendor management compliance; analyzed group resourcing needs.

Armonk, New York, NY, US

As a contractor, created error reports, forecasts and planning data. Closed engineering and product development gaps, organized product structure documentation. Developed repeatable process for updating reference documentation.

Raleigh, North Carolina, US

As a contractor, achieved 50% reduction in time required for analysts to process case requests by creating documentation library according to federal/state regulations. Maintained project plans and budgets with MS Project & Excel.

Basking Ridge, NJ, US

As a contractor, achieved 50% time-savings to project close by reorganizing the wireless integration registration process in Network Marketing/Sales.

Raleigh, NC, US

As a Contractor (Questa Technologies), lead arbitrator for Web Development Team and department groups. Lead on designing/developing user interfaces, graphics, and web pages. Created and maintained websites for project management methodology. Prepared and revised Project Management materials.Realized major PMO efficiency.

Minato-ku, Tokyo, JP

Increased productivity 25% and reduced departmental budget by one-third and reduced time needed to bring product to market by 25%.Oversaw design/construction of four intranet sites. Created and maintained secure vendor extranet; provided helpdesk support. Converted Resource Tracking database to MSProject. Team Lead for SAP conversion, created a cohesive.

Certificate Achieved, Web Page, Digital/Multimedia And Information Resources Design

Completion, Sharepoint 2013 Power User Training

Sharepoint 2013 Administrator Training, Sharepoint 2013

Certificate, Adobe Illustrator