Wayne Ager Email & Phone Number

Bath, England, United Kingdom

London, England, United Kingdom

Moved to London to be part of a team that both created and opened the new Kaplan Languages London Bridge School.Built the Student Services and Welfare functions from scratch to be highly efficient, well organised, compliant, student centric and customer focussed departments. Made the Student Voice and Student Satisfaction a priority leading to a consistent.

Liverpool, England, United Kingdom

Liverpool, England, United Kingdom

Managed a busy reception and team of administrators to provide exceptional Customer Service at all times.Supported Senior Management Teams and Employment Coaches in undertaking a broad range of complex administration tasks to strict deadlines.Utilised CRM systems inputting information and data, pulling a range of daily, weekly and monthly reports, and.

Blackpool, England, United Kingdom

• Provided robust, consistent and professional Business Support to senior management teams including representation and minute taking at a variety of boards / meetings
• Managed customer expectations and challenging communications with various stakeholders
• Managed multiple Outlook inboxes and paper based work flow prioritising workload accordingly
• Handled very sensitive information in line with GDPR with full use of a CRM database
• Demonstrated flexibility working from home and multiple sites, and to Covid19 Safe guidelines

Istanbul, Turkey

As a Teacher I taught classes / workshops / exam courses to International High School students age 16-18.Promoted to Team Admin for the English Team. Whilst teaching 60/40 I was also responsible for team planning, assisting teachers with their planning, reprographics and planning eventsPromoted to Team Leader for the Foreign Languages Department. Whilst.

Bournemouth, England, United Kingdom

• Increased student satisfaction providing exceptional customer service and seamless problem solving
• Managed a busy reception and switchboard service with a ‘customer first’ approach
• Increased income by selling course upgrades, course extensions, airport transfers and add-ons
• Extra responsbility as Appointed Person, First Aider, Fire Marshall, and on-call phone rota
• Saved costs and demonstrated flexibility by providing teaching cover often last minute

London, England, United Kingdom

Supported organisational change from Huron University USA to HULT International (part of EF Group).Turned around a student residence to be a safe, positive, learning centred experience for all students.Managed bookings, occupancy, Health & Safety, cleaning, maintenance, security and team of RAs (including recruitment and selection, training and.

Bournemouth, England, United Kingdom

• Increased student satisfaction providing exceptional customer service and seamless problem solving
• Managed a busy reception and switchboard service with a ‘customer first’ approach
• Increased income by selling course upgrades, course extensions, airport transfers and add-ons
• Extra responsbility as Appointed Person, First Aider, Fire Marshall, and on-call phone rota
• Saved costs and demonstrated flexibility by providing teaching cover often last minute

Seoul / Beijing

• Year 1: Taught English to Korean High School students
• Year 2: Taught English, Business Studies, British Culture and IELTS to Chinese High School graduates
• Year 3: Oversaw the Foundation Programme liaising with agents and UK universities

Mental Health First Aider, Mental, Pass

Master Of Arts - Ma, Human Resources Management And Cipd, Pass

Cambridge Celta, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Grade A

Level 3 Certificate, Occupational Health & Safety, Credit

Bachelor Of Arts - Ba, Business And Human Resources, 2.1

Certificate In Higher Education, Business Studies, Pass

Advanced Btec, Business, Distinction

10 Gsces Grades A-C, A-C