Batool Khan Email & Phone Number

West Bloomfield Township, Michigan, United States

• Served as first level of management contact for guest service issues.
• Worked with the Sales Team for quarterly occupancy and revenue strategies.
• Ensured all associates are trained and complete their corporate training in a timelymanner.
• Assisted Regional Manager by persistently focusing on achieving hotel profitabilitythrough revenue generation, cost control, guest satisfaction and development ofassociates.
• Assisted General Manager in monitoring cash management, in-house guestbalances and direct bill receivables compliance.
• Ensured safety and security procedures are enforced in accordance with local,state, and company standards for all associates and guests.

Farmington Hills, Michigan, United States

• Developed and maintain a knowledge base of the evolving products and services.
• Processed customer transactions and responded to inquiries in a responsive, timely and accurate manner.
• Responded to inbound calls and assisted customers face-to-face on sales floor.
• Unloaded freight and moved a wide variety of equipment, boxes and material from the receiving area throughout the store.

Chicago, Illinois, United States

• Implemented best practices of efficient handling of products and supplies.
• Performed third-party audits on automotive parts in warehouses, factories, and stock rooms for diverse group of automobile clients.
• Researched inventory out of balance situations and adjustments.
• Collected and maintained accurate records of incoming and outgoing products and supplies from vendors.
• Created discrepancy reports to provide the quantity and value of lost or missing inventory and reported to appropriate management.

Chicago, Illinois, United States

• Organized and executed planned activities on time to ensure events run on time.
• Welcomed guests, collected tickets, and determined authenticity of tickets.
• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology,and electronic devices.
• Prepared communications on digital marketing materials, registration andpayment websites.
• Adhered to event safety standards and complied with health and sanitationpractices and procedures.

Wilmette, Illinois, United States

• Coordinated project and maintenance activities with management and teammembers to maintain safety and cleanliness of the club.
• Completed routine maintenance and repairs to ensure equipment is operating.
• Responded to member inquiries regarding products, services, and policies.
• Identified operational issues and implemented solutions to improve processes andoperational efficiency.

Wilmette, Illinois, United States

• Provided outstanding customer service by seamlessly multi-tasking betweenanswering phones, setting appointments and greeting clients.
• Booked clients for future services and encouraged home-care retail purchasesbased on service provider recommendations.
• Met sales goals by utilizing sales techniques and communicated productknowledge to customers.
• Protected workplace culture by recognizing and supporting team goals andbuilding positive relationships with team members.

Rolling Meadows, Illinois, United States

• Reviewed background interview documentation by checking for inconsistencies,errors, omissions, falsifications and minimum requirements before progressing tonext phase.
• Conducted efficient and accurate investigation reports to meet quality, timeliness,and production metrics.
• Documented all information and submitted detailed reports of investigation withina strict timeline.
• Used database management software to verify information provided bycandidates is accurate against production data.
• Assisted in administrative tasks, including filing and data entry.
• Prepared results of investigation package by organizing all investigative material inaccordance with established procedures.

Detroit, Michigan, United States

• Reviewed complex loan applications, credit reports, income and identitydocumentation to make informed decisions on extending credit to prospectiveclients.
• Used a variety of outreach methods to communicate with clients, such as phone(inbound/outbound calls), emails, text, and chat.
• Executed all tasks with a sense of urgency and a strong focus on influence andpersuasion.
• Worked diligently with business partners to provide process improvements for abetter client experience and a more efficient process.
• Guided clients through the loan review process.