Batool Khan Email & Phone Number

West Bloomfield Township, Michigan, United States

Served as first level of management contact for guest service issues.• Worked with the Sales Team for quarterly occupancy and revenue strategies.• Ensured all associates are trained and complete their corporate training in a timelymanner.• Assisted Regional Manager by persistently focusing on achieving hotel profitabilitythrough revenue generation, cost control, guest satisfaction and development ofassociates.• Assisted General Manager in monitoring cash management, in-house guestbalances and direct bill receivables compliance.• Ensured safety and security procedures are enforced in accordance with local,state, and company standards for all associates and guests.• Performed back-up duties as needed at the hotel including front desk coverage,and housekeeping when needed to ensure optimum operation of the hotel.• Actively reviewed and monitored social media websites to ensure timely andappropriate responses.

Farmington Hills, Michigan, United States

• Developed and maintain a knowledge base of the evolving products and services. • Processed customer transactions and responded to inquiries in a responsive, timely and accurate manner.• Responded to inbound calls and assisted customers face-to-face on sales floor. • Unloaded freight and moved a wide variety of equipment, boxes and material from the receiving area throughout the store.

Chicago, Illinois, United States

• Implemented best practices of efficient handling of products and supplies.• Performed third-party audits on automotive parts in warehouses, factories, and stock rooms for diverse group of automobile clients.• Researched inventory out of balance situations and adjustments.• Collected and maintained accurate records of incoming and outgoing products and supplies from vendors.• Created discrepancy reports to provide the quantity and value of lost or missing inventory and reported to appropriate management.

Chicago, Illinois, United States

Organized and executed planned activities on time to ensure events run on time.• Welcomed guests, collected tickets, and determined authenticity of tickets.• Troubleshoot technical issues with point-of-sale (POS) system, onsite technology,and electronic devices.• Prepared communications on digital marketing materials, registration andpayment websites.• Adhered to event safety standards and complied with health and sanitationpractices and procedures.

Wilmette, Illinois, United States

Coordinated project and maintenance activities with management and teammembers to maintain safety and cleanliness of the club.• Completed routine maintenance and repairs to ensure equipment is operating.• Responded to member inquiries regarding products, services, and policies.• Identified operational issues and implemented solutions to improve processes andoperational efficiency.

Wilmette, Illinois, United States

Provided outstanding customer service by seamlessly multi-tasking betweenanswering phones, setting appointments and greeting clients.• Booked clients for future services and encouraged home-care retail purchasesbased on service provider recommendations.• Met sales goals by utilizing sales techniques and communicated productknowledge to customers.• Protected workplace culture by recognizing and supporting team goals andbuilding positive relationships with team members.

Rolling Meadows, Illinois, United States

Reviewed background interview documentation by checking for inconsistencies,errors, omissions, falsifications and minimum requirements before progressing tonext phase.• Conducted efficient and accurate investigation reports to meet quality, timeliness,and production metrics.• Documented all information and submitted detailed reports of investigation withina strict timeline.• Used database management software to verify information provided bycandidates is accurate against production data.• Assisted in administrative tasks, including filing and data entry.• Prepared results of investigation package by organizing all investigative material inaccordance with established procedures.

Detroit, Michigan, United States

Reviewed complex loan applications, credit reports, income and identitydocumentation to make informed decisions on extending credit to prospectiveclients.• Used a variety of outreach methods to communicate with clients, such as phone(inbound/outbound calls), emails, text, and chat.• Executed all tasks with a sense of urgency and a strong focus on influence andpersuasion.• Worked diligently with business partners to provide process improvements for abetter client experience and a more efficient process.• Guided clients through the loan review process.