Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Perform regular security monitoring to identify any possible intrusions.Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.Maintain data center environmental and monitoring equipment.Responsible for maintaining over 100 Windows-based computers and printers in 45 locations Repair and replace computer components and towers Troubleshooting of operating systems, applications and connectivity issues Provide general information technology services and direct support to users On-site and remote hardware and software user support  Coordinate installations and maintenance schedules Coordinate the ordering and receiving of computer parts from multiple suppliers Create and deploy group policies and add new users to Active Directory

• Image and migrate PCs (USB) every day • Help facilitate, troubleshoot, and administer the migration from Bank of America to Merrill Lynch• Responsible for internal IT service delivery (i.e. Windows XP/7, AS400, hardware, software, etc.)• Track and document asset tags and serial numbers of deployed PCs and replaced PCs • Track and document all migration issues and their related resolutions • Install software packages required by user • Update systems with refresh data and document • Deliver equipment to users' designated area, retrieve old hardware, and document all changes in hardware• Follows all service delivery and IT processes set forth by customer • Remote into HMI machines to fix issues caused by refresher • Replace monitors, keyboards, and other hardware related to desktops • Assist in monthly inventory audits and tracking all hardware • Fill in for other IT departments when extra support/coverage is needed

Assist in facilitating computer and other technology education classes to Spanish-speaking customers.Answer basic customer questions, and occasionally help customers with accessing online services like e-government, employment, etc.Occasionally help translating computer guides from English to Spanish and vice versa. Available at various locations.

• Provided assistance at the in-house helpdesk providing technical support by Remote connection desktop.• Responsible for loading new software and systems on existing equipment.• Responsible for the repair and maintenance of hardware.• Tested systems to ensure the elimination of bugs or viruses.• Responsible for performing troubleshooting activities prior to the implementation of new systems.