Bavani Balasubramaniam Email & Phone Number

Cecil Building, 137 Cecil St

As a vital part of the Operations team, my day-to-day revolves around ensuring optimal performance of the customer service team across multiple channels, resolving escalated cases and ensuring SLAs/KPIs are met. My role also includes onboarding new products, creating enticing copy and maintaining the accuracy of product information throughout its lifetime.

Viva Business Park

* A contracted service for MetaWith a primary focus on Facebook Ads, my days were spent creating personalized marketing plans for each client, with tangible results within 60 days based on their advertising needs, objectives and goals. My clients were small businesses in Australia/New Zealand, and building solid relationships with the business owners was.

Mapletree Business City, 10 Pasir Panjang Rd

As part of the Digital & Social Selling team, my time was split between lead generation and full-stack marketing management. The goal was to get Independent Solution Vendors (ISVs) to host their solution(s) on Oracle Cloud and join the Oracle PartnerNetwork. From driving strategy, direction and content for marketing campaigns to post-campaign analytics.

Keppel Towers, 10 Hoe Chiang Rd

Being an integral part of the sales/client servicing team was maintaining customer satisfaction through addressing gaps in their usage, upselling additional services beneficial to them and making them feel valued.

MOM Services Centre, 1500 Bendemeer Rd

• Handling of salary/employment disputes between employees and employers, advising said parties on their employment rights
• Follow-up of post-Labour Court payments, including recommending subsequent actions
• Project lead and lead tester for online payment enhancement
• Creating and presenting of SOPs for various workgroups within and outside own department
• Planning and leading of monthly team meetings and tracking of team’s service standard
• Training of new staff on handling employment disputes

Revenue House, 55 Newton Rd

• Handling of incoming calls the public regarding person income tax matters (breakdown, payment and various other general enquiries) and guidance on tax filing
• Advising callers on their eligibility for possible tax deductions
• Advising on authorisation for business’ tax filing

Bachelor Of Arts - Ba, Business Administration, Management And Operations, 2Nd Upper

Thesis: Most effective content types to increase brand awareness Insight into the nuances behind a successful business including.

Diploma, Information Technology

Fundamentals of Data Management, Network Systems, eCommerce and coding in C#