Area of Expertise & KeywordsAs a seasoned Software Support Supervisor with over a decade of experience, I specialize in leading high-performance teams, optimizing workflows, and driving exceptional customer satisfaction. My expertise includes call center management, conflict resolution, service solutions, and telecommunications.Work Experience, Education & AchievementsIn my current role at Henry Schein One, I oversee a team of software technicians, ensuring adherence to KPIs and delivering top-notch customer support. Previously, I excelled at Verizon Wireless, leading technical support teams, implementing data-driven strategies, and consistently exceeding corporate targets for customer satisfaction. My MBA and multiple technical awards underscore my commitment to continuous learning and excellence.Interests & ValuesI am passionate about fostering a collaborative work environment that prioritizes innovation, efficiency, and employee development. I value open communication, transparency, and a customer-centric approach in all aspects of business. Outside of work, I enjoy staying updated on industry trends, volunteering in community initiatives, and exploring new technologies.Call to ActionIf you're looking for a dedicated leader with a proven track record in software support, team management, and customer service excellence, let's connect! Feel free to connect with me here on LinkedIn. I look forward to exploring potential opportunities to collaborate and drive success together.
Listed skills include Customer Service, Sales, Troubleshooting, Microsoft Office, and 41 others.