Baxter Hall Email & Phone Number

Austin, Tx, Us

TPI specializes in creating synergy between technology, people, and ideas.We are a nationally recognized integration company providing custom solutions that include all types of low-voltage communication systems. TPI offers a turnkey process from design, engineering and installation to service and training.The strength of our reputation is built on exceeding our clients’ expectations in the timely delivery of engineered solutions for all of their low-voltage needs. Discover how we can creatively unite technology, people, and ideas to accomplish both your individual and organizational goals.

Austin, Texas, United States

Account Renewals Manager/Customer Success Senior- Application Management Solutions Renewals Maintain and sell to key influential customers and encourage continued business opportunities through engagement via direct calls, emails and meetings with senior leadership while successfully upselling and hitting key metrics for retention in our SaaS platform account management software. • Target growth opportunities with a 200+ customer base using CRM tools, Salesforce, Adobe, Excel, and NetSuite, to contact, schedule, and meet with decision makers at strategic accounts to strengthen the relationship and to manage the renewal pipeline and meet my retention metrics.• Work collaboratively with sales teams to drive informed decisions for exceptional growth opportunities with the value- add provided to customers. • Create and manage high impact customer relationships, maintain account health, provide product feedback and serve as a customer advocate to develop an trusted advisory role. • Maintained a high-level customer retention rate over 105% and lowered churn with my accounts, overachieving my set goals and quotas with renewal ranges from $5K to over $1 million. • Excelled to earn Sales Club honors and benefits for my high level of success and customer retention.

Austin, Texas Area

Cultivate long-lasting and profitable partnerships and relationships with Enterprise client base of 75 to maximize revenue, negotiate sales, and deliver impressive results in the CRM SaaS platform. • Trained and educated in strategic and tactical best practices of Oracle corporate initiatives and goals. • Drove cross-functional collaboration with internal and external stakeholders, colleagues, and customers as active associate in the Cloud App CX sales pillars using experience and extensive training and CRM tools. • Surpassed all monthly, quarterly, and annual sales goals and performance metrics hitting over 10% above quota and improved retention rates through management and closing of complex sales-cycles using Solution Selling techniques.• Engaged a strong team approach to sales and meeting customer needs and improvements.• Governed portfolios $30M+ working with Enterprise companies with 5K employees and above. • Decreased account past due renewal rates from 60 days to an improved early 45 day renewal closure with 85% of customers. • Worked hand in hand with field teams to meet renewals quotas as well as enhancement of upsells growing my customer base 10% above predictions and forecast.

Austin

Enterprise Renewals Account Manager SaaSNew Business, Enterprise SaaS Renewal Accounts management. • Teamed with C-level staff, Vice Presidents, and Directors of Enterprise corporations to acquire and close new business opportunities and showcase company security solutions. • Provided pipeline and forecasting reports and offered educated recommendations to ensure continued operational excellence. Worked with client list from 150 on the SMB team to just over 80 on the Enterprise team. • Skilled and classroom trained on security products both on premise and in the Cloud working with one of the leading web, data, and email security firms.• Educated and highly skilled working with Salesforce and quoting SaaS Security products.• Trained with SLED sales cycles and channel partners for client relationship growth and sales. • Achieved sales quota above $15M, meeting and exceeding set renewal and new sales goals on a Quarterly basis. • Selected and promoted as one of the top representatives to assist in developing the new Enterprise Renewal Account Team. Used vast education and training in Account and Renewal Management using Salesforce reports and alerts, internal programs and learned knowledge to forecast, measure and develop strategies for customer success. • Appointed to an executive team with the mandate to develop training and criteria on performance metrics for the company’s BDR team resulting in improved performance and retention for the role. • Provided lead development and planning through trained cold-calling techniques and scheduled meetings using our CRM systems to successfully develop new opportunities and client sales. Used classroom learned relationship techniques to skillfully uncover client pain points and organizational goals to meet client needs and exceed customer growth. Using these skills, I always exceeded my set quotas and forecasts yearly by 5-12%.

Nw Arkansas

• Sales Leadership & Development, Store Manager • Budget & Report Analysis • Performance Improvement• Operations Management • Sales Planning & Forecasting • Negotiations & Closing• Consultative / Solution Selling • New Business Development • Staffing and Recruiting leading over 20 direct reports.

Bachelor'S Degree, Economics, 3.26

Activities and Societies: Senior Fellow in Psychology, Honors Graduate, Member Theta Chi Fraternity, Tennis Team

Bachelor Of Arts (B.A.), Psychology, 3.67

Activities and Societies: Senior Fellow Psychology