Bei Wang Email & Phone Number

Mississauga, Ontario, Canada

• Managed wage planning and monthly allocations for over 400 stores and 80,000+ associates across Canada.• Conducted advanced data analysis to create interactive dashboards, supporting store-level decision-making and improving operational efficiency.• Designed and optimized workflows, provided weekly productivity and headcount reports to leadership, driving multimillion-dollar investment decisions.• Collaborated cross-functionally with leadership teams to assess and implement data-driven strategies.

Mississauga, Ontario, Canada

• Proficiently handled auto products and sales procedures, delivering exceptional customer experiences.• Utilized CRM tools to analyze and manage customer data, ensuring retention and consistent follow-ups. • Achieved consistent sales and performance goals, selling an average of 13 to 15 cars per month.

Heartland Walmart

• Delivered superior customer service by resolving inquiries with a proactive and customer-centric approach.• Promoted featured products by collecting and analyzing customer feedback, driving incremental sales growth.• Demonstrated strong organizational skills by efficiently managing calls, merchandise stocking, and communicating with leadership teams, maintaining a safe and efficient working environment.• Consistently exceeded expectations by taking on additional responsibilities.• Received multiple job awards, including recognition by customers through "Thank You" letters.

Shenzhen, Guangdong

• Deciphered customer needs and provided optimal solutions following company policies.• Conducted detailed analyses of customer data to identify trends and opportunities.• Effectively communicated ideas, suggestions, and answers to address customer inquiries.• Referred customers to appropriate specialists for complex issues or specific queries.• Provided actionable insights to enhance customer engagement and promoted new products effectively.

Shenzhen, Guangdong, China

• Conducted detailed analyses of customer data to identify trends and opportunities.• Completed contract forms and prepared necessary documents for change of address requests.• Issued disclosure documents for service discontinuance orders.• Maintained organized records of customer interactions, transactions, inquiries, complaints, and comments, along with the corresponding actions taken.• Promoted new policies and offered comprehensive packages to customers.

Toronto, Ontario, Canada

• Manager assistant and student group leader at Samtack Inc.

Bachelor Of Arts (Ba, Bcom), Bachelor Of Science (Bsc), Economics; Statistics; Chinese Language & Culture., Annual Gpa: 3.82

Activities and Societies: University of Toronto Mississauga Colman Cup Basketball, starting player of Team "Orcas" (3rd Place)Major.

High School Diploma, 85