Bei Wang Email & Phone Number

Mississauga, Ontario, Canada

• Managed wage planning and monthly allocations for over 400 stores and 80,000+ associates across Canada.
• Conducted advanced data analysis to create interactive dashboards, supporting store-level decision-making and improving operational efficiency.
• Designed and optimized workflows, provided weekly productivity and headcount reports to leadership, driving multimillion-dollar investment decisions.
• Collaborated cross-functionally with leadership teams to assess and implement data-driven strategies.

Mississauga, Ontario, Canada

• Proficiently handled auto products and sales procedures, delivering exceptional customer experiences.
• Utilized CRM tools to analyze and manage customer data, ensuring retention and consistent follow-ups.
• Achieved consistent sales and performance goals, selling an average of 13 to 15 cars per month.

Heartland Walmart

• Delivered superior customer service by resolving inquiries with a proactive and customer-centric approach.
• Promoted featured products by collecting and analyzing customer feedback, driving incremental sales growth.
• Demonstrated strong organizational skills by efficiently managing calls, merchandise stocking, and communicating with leadership teams, maintaining a safe and efficient working environment.
• Consistently exceeded expectations by taking on additional responsibilities.
• Received multiple job awards, including recognition by customers through "Thank You" letters.

Shenzhen, Guangdong

• Deciphered customer needs and provided optimal solutions following company policies.
• Conducted detailed analyses of customer data to identify trends and opportunities.
• Effectively communicated ideas, suggestions, and answers to address customer inquiries.
• Referred customers to appropriate specialists for complex issues or specific queries.
• Provided actionable insights to enhance customer engagement and promoted new products effectively.

Shenzhen, Guangdong, China

• Conducted detailed analyses of customer data to identify trends and opportunities.
• Completed contract forms and prepared necessary documents for change of address requests.
• Issued disclosure documents for service discontinuance orders.
• Maintained organized records of customer interactions, transactions, inquiries, complaints, and comments, along with the corresponding actions taken.
• Promoted new policies and offered comprehensive packages to customers.

Toronto, Ontario, Canada

• Manager assistant and student group leader at Samtack Inc.

Bachelor Of Arts (Ba, Bcom), Bachelor Of Science (Bsc), Economics; Statistics; Chinese Language & Culture., Annual Gpa: 3.82

Activities and Societies: University of Toronto Mississauga Colman Cup Basketball, starting player of Team "Orcas" (3rd Place)Major in.

High School Diploma, 85