Bea May Email & Phone Number

Aurora, Co, Us

Leader for a team of Tier 3 and Tier 2 engineers for Cloud services including Managed Router and SDWAN.Support for the engineers for customer facing operations activities including technical conversation, customer network design creation, Bill of Materials creation, day of installation and customer acceptance.Support for the team with any escalations including setting up conversations between internal teams and securing resources for support for internal or customer pain points.Consistent review of daily work to identify trends and pursue process improvement enabling quicker order timeline.Develop and maintain technical solutions which enhance process efficiency, reduce cost and/or enhance customer and/or user satisfaction.Leads an inclusive culture by soliciting, listening to, and respecting diverse viewpoints, ideas, and feedback.Maintain team rankings, which include Productivity, Call Stats, Attendance and Quality Assurance within company guidelines.Weekly and Monthly Coaching for creating a safe environment for conversations regarding the future of the employees and their needs and future. This would be for consistent feedback about growth opportunities as well as giving the engineers the ability to share their needs in a safe environment.

Worked as a Program Manager for 3 teams: Systems Creations, Product Engineering and Cloud services.

Responsible for daily activities with Test and Turn up Activations and Acceptance.Identify and resolve troubleshooting needs.Involved in special projects within TTU such as Clinton DNC, One vision voice cross training.Lead for special project Gigabit Pro (gig services for Residential) During Gig Pro service creating process documentation.Helped create the M&P for y.1564 multi-stream testing used for Gig Pro service.Worked directly with Ciena, Juniper and Cisco customer premise equipment as well as core router configurations for testing and troubleshooting needs.Performed manual testing such as RFC2544, y.1564 and CFM/DMMSkilled troubleshooting for layer 2 and layer 3 circuits.Customer communications for acceptance of a customer’s Metro Ethernet circuit.formal training for Juniper and Ciena certifications.Collaborated on defect meetings and identifying issues during the install process which was used for defect conversations and ultimately defect reduction.References upon request