Bob Basra Email & Phone Number

Toronto, Ontario, Canada

Brampton, Ontario, Canada

•Head of IT operations and support for North American manufacturing, warehouse and corporate offices.•Managed and maintained IT budgets for North American IT operations.•Managed and maintained all vendor relations including contract negotiations and procurement.•Managed the administration, maintenance and support of North American infrastructure.•Maintained system operations and support in a 24/7 manufacturing environment.•Key contributor of IT solutions to all major… Show more •Head of IT operations and support for North American manufacturing, warehouse and corporate offices.•Managed and maintained IT budgets for North American IT operations.•Managed and maintained all vendor relations including contract negotiations and procurement.•Managed the administration, maintenance and support of North American infrastructure.•Maintained system operations and support in a 24/7 manufacturing environment.•Key contributor of IT solutions to all major departmental projects for operational improvements.•Responsible for all first level, second level and executive level support for all North American staff.•Maintain and manage all IT procedures, policies, contracts and documentation. Show less

Mississauga, Ontario

Head of IT operations for Sims Recycling Solutions Canada.Maintain and support local network and infrastructure.Manage all aspects of IT communications and support to all Canadian offices and users.Vendor management and procurement for Canadian IT operations.Coordinate with IT/Systems Administrators across all geographic regions within Sims Recycling Solutions.Ensure local IT policies and procedures are aligned with global standards.

•Build relationships with clients to achieve and meet client SLA's.•Provide support for client infrastructure and site services needs.•Provide technical support for various sized networks.•Administrator for client telephony and video conference solutions.•Main point of contact for all vendors of technical and some software related matters on behalf of client.•Work with the technical support team to ensure all service levels and expectations are met accurately and… Show more •Build relationships with clients to achieve and meet client SLA's.•Provide support for client infrastructure and site services needs.•Provide technical support for various sized networks.•Administrator for client telephony and video conference solutions.•Main point of contact for all vendors of technical and some software related matters on behalf of client.•Work with the technical support team to ensure all service levels and expectations are met accurately and efficiently.•System monitoring and maintenance for LAN/WAN and antivirus.•Account administration in SAP for client.•Provide support for all client in house software/applications.•Provide leadership and support for all technical projects within client environment. Show less

•Technical team lead for site services support team.•Provide technical support for over 500 internal/external employees.•Administrator for all telephony and video conference solutions.•Main point of contact for all vendors of technical and some software related matters.•Work with the technical support team to ensure all service levels and expectations are met accurately and efficiently.•System monitoring and maintenance for LAN/WAN and antivirus.•Extensive work with VPN… Show more •Technical team lead for site services support team.•Provide technical support for over 500 internal/external employees.•Administrator for all telephony and video conference solutions.•Main point of contact for all vendors of technical and some software related matters.•Work with the technical support team to ensure all service levels and expectations are met accurately and efficiently.•System monitoring and maintenance for LAN/WAN and antivirus.•Extensive work with VPN and external communications.•Account administration in SAP for Corporate head office.•Provide support for several Microsoft and internet based applications, i.e. publisher, office, outlook, Ntran, PeopleSoft, Mellon, Reuters, Hyperion etc.•Lead role in co-ordination and implementation of a project which consisted of a major system upgrade for over 300 users, affecting routers, switches and network.•Administration PBX telephony system and VOIP system.•Extensive and regular work with VOIP switches and IOS.•Train and mentor new staff in technical site services. Show less

•Full management of all accounting, inventory and business operations.•Creation, preparation and distribution of all advertising and marketing related materials.•Plan, prepare and conduct internal account audits, inventory reports, inventory tracking, purchasing and sales.•Perform all sales analysis and data collection for tax purposes.•Employed and mentored employees for the duration of the business. •Prepare sales proposals and track industry trends.•Increased sales by… Show more •Full management of all accounting, inventory and business operations.•Creation, preparation and distribution of all advertising and marketing related materials.•Plan, prepare and conduct internal account audits, inventory reports, inventory tracking, purchasing and sales.•Perform all sales analysis and data collection for tax purposes.•Employed and mentored employees for the duration of the business. •Prepare sales proposals and track industry trends.•Increased sales by 30% in the second year of business. Show less

•Perform all day-to-day building operations and maintenance. •Provide customer service for all patrons of the facility.•Conduct all duties of senior staff in their absence.•Mentor and train all new employees.•Ensure all employees and I complete all scheduled tasks promptly and accurately.

Computer Programming, Computer Programming

Computer Information Systems