Brian Beller Email & Phone Number

Coordinated projects across multiple departments to ensure that multi-channel communication was executed and the company initiatives were translated into Customer Service. Was responsible for managing the quality auditors, and driving the departments overall quality upward. Architecting agent level process and procedures to advocate the best customer experience, while maintaining Otter Products strong employee culture.

Fort Collins, Colorado Area

Support the customer service team by providing guidance and assistance. Ensuring consistent behaviours are being executed, and results achieved, through consistent follow up and coaching. Building a team of strong individuals to achieve the results desired of the department. Utilizing my own strengths and unique experiences to grow the leadership team, and make the department successful.

Leverage the unique talents and passions of mobile consultants to create a unique solution to our customers, while maximizing the profit of the department, and store. Managing a P&L and making business plans that will provide profitable success for the store. Provide coaching to employees, both in the moment and formal, to check for understanding of selling skills, and business acumen.

Train and coach employees through effective floor leadership and 1x1's. Holding associates accountable to creating a profitable and engaging experience for customers.

Accumulate the appropriate knowledge and expertise through continuous learning and self development, then using that knowledge to create a memorable, end-to-end experience for customers. Engage customers by utilizing selling skills to build unique solutions, while maintaining a balance of high velocity and high service.