Ben Birnbaum, Mba Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, US

• Recruited to drive alignment across pre-revenue startup and shorten the path to commercialization of new SaaS platform for the senior living market.
• Directed all aspects of product positioning, design, engineering, and quality to deliver on strategic roadmap commitments through a team of 17 product owners, designers, and developers
• Delivered a new SaaS platform in market, launching 46 senior living communities in six months
• Analyzed historical performance and outcomes data to reduce SG&A expenses by 35% over six months
• Focused on API driven development to integrate with 7 external vendors over a period of three months, extending our runway for optimization of differentiating features
• Established initial customer support team, processes, and system to support go-to-market of SaaS platform

Houston, Texas, US

• Recruited by VP of Product to stabilize legacy vendor and visitor credentialing business, and then craft a vision for transitioning to a holistic access management solution for health care market
• Directed team of over 36 product and development resources based in US and India
• Launched wearable IoT product initiative, securing $8M in capital funding for prototyping and development (patent pending)
• Represented symplr supply chain solutions during initial discovery of potential acquisition targets and due diligence for recapitalization
• Navigated a limited budget to selectively optimize the account creation and renewal experience resulting in a 4% increase in avg. subscription price, and decreased average renewal gap days by 14%
• Stabilized visitor management product, resulting in 115% increase in implemented client base

Leawood, Kansas, US

• Responsible for refining product strategy for RFP responding solution to capitalize on key differentiators and secure Series B funding
• Implemented initial agile project management software to drive SDLC health
• Developed relationships with cross-functional leaders to ensure ability to scale for rapid growth
• Established system of Key Performance Indicators tied to key product differentiators to measure impact of product investments
• Grew organizational understanding of effective approaches to product development by mentoring new team members and developing buy-in to why, what, and how

Kansas City, Missouri, US

• Developed modernization roadmap to address critical impediments to scalability and usability, resulting in retention of seven at risk key accounts
• Lead development of organizational subject matter expertise related to web accessibility and WCAG compliance, resulting in 70% of audit findings addressed within 12 months
• Applied agile principles to defect prioritization and management, resulting in 63% decrease in average resolution time
• Managed end-of-life for two legacy modules with dwindling adoption

Kansas City, Missouri, US

• Engaged underwriting and compliance SMEs within Lockton to develop a platform for selling P&C insurance products in the 50 state regulated markets
• Supported Lockton producers in negotiating brokerage contracts with five national carriers to list their products and brands on the Mylo exchange
• Drove quality of roadmap outcomes by increasing understanding within development team for how insurance products and markets work
• Collaborated with Mylo producers to evaluate new channel partner opportunities to expand products offered and reduce friction through buyer experience

Kansas City, Missouri, US

• Managed product team of 5 direct reports responsible for clinical research portfolio
• Grew client base from 6 to 81 clients over two years with no additional engineering, sales, or consulting resources
• Developed relationships with industry leaders to develop scalable integration opportunities and drive growth in high profit consulting services
• Reviewed financial reporting structure of business unit resulting in over $400,000 in annual bookings and revenue inappropriately claimed by other business units
• Worked with consulting leaders to increase billable utilization 28% in 2012 to 83% through 2014, resulting in increase of operating earnings related to software consulting of 230%
• Revitalized business unit strategy for client engagements to better enabled PDLC

Kansas City, Missouri, US

• Responsible for supporting adoption of Cerner Ambulatory solutions within new and existing health care clients
• Used statistical analysis of user data to measure client's current adoption rate of best practices within their physician population, and assess impact to reimbursement and physician satisfaction
• Developed comprehensive client specific programs known to increase end-user efficiencies in order to achieve manageable patient load, ensure proper reimbursements, and foster clinician satisfaction
• Engaged with corporate project management organization to revamp templated deliverables used throughout consulting process for ambulatory and clinical research practice areas

Washington, DC, US

Kansas City, MO, US

Washington, DC, US

Masters Of Business Administration, Leadership And Organizational Behavior

Bachelor Of Arts - Ba, Political Science And Government