Brian B. Email & Phone Number

Atlanta Metropolitan Area

General duties and responsibilities:Oversaw operations for Steady’s marketplace, including advertiser placements, conversion event tracking, and user payouts.Assisted Partnerships team with onboarding new partners, managing existing accounts, and maximizing revenue potential.Set up newly-onboarded partners in Steady's boosters marketplace by editing and placing marketing copy, setting up and testing tracking integration, and adjusting partner offering as needed.Acted as the lead point-of-contact for partners on tracking conversions and revenue, approving payments, monitoring traffic and engagement, and resolving escalated cases or technical issues.Collaborated with partner contacts in resolving technical issues, making creative copy changes, monitoring for fraud, managing user claims processes, and confirming revenue totals.Assisted the Growth/Marketing team in selecting partner campaigns, developing cohorts, and evaluating campaign results.Monitored KPI data to improve engagement and conversion rates, evaluate product changes, and create revenue projections.Key accomplishments:Adjusted a major fintech partner’s marketplace offering, raising revenue by more than 200% while holding conversion-level costs to 20%.Collaborated with Engineering, Finance, and Growth teams to manage more than $1M in backlogged incentives.Created an Amplitude alert system to automate monitoring of partner and marketplace traffic for potential trends or errors.Developed a department-wide collection of workflow instructions and technical documentation using Confluence.

Atlanta Metropolitan Area

General duties and responsibilities:Added new partners to Steady's marketplace by creating or editing marketing copy, setting up tracking integration and incentive histories, and preparing fine print and disclosures.Monitored critical marketplace metrics (revenues, clickouts, EPCs, conversion rates) to evaluate partner performance.Paid and documented booster incentives to qualifying users via Amazon Web Services’ S3 bucket.Coordinated the approval and documentation of user reward claims to maximize customer satisfaction.Managed the payments process for Steady’s referral program via Tableau and Tango Card.Key accomplishments:Created a set of new partner Google Forms that allowed Steady to onboard new partners and generate revenue more quickly.Built new data tools to accurately track marketplace KPIs and provide revenue projections for critical partners.Analysis of partner signup and conversion data that identified $200K in missed/unreported revenue.

Greater Atlanta Area

Facilitate the communication of pertinent information between internal stakeholders and external customers in order to drive successful delivery of service.Assist external stakeholders and customers with root-cause identification of problems, procedures for preventive and corrective action, and client training on proper use and upkeep of instrumentation.Collaborate with internal corporate departments (Contracts, Purchasing, Inventory, Scheduling, Billing) to minimize service delays and coordinate client requests, updates, or purchases.Perform ISO, ACC, and USP calibration, certification, and maintenance on industry equipment to ensure regulatory compliance for government agencies (FDA, DEA, CDC), Fortune 500 corporations, and academic institutions.Manage technical parts and consumables inventory for efficient delivery of products to client sites.Maintain and update database of client documentation, including regulated certificates (ISO, ACC) and calibration paperwork.