Brenda Brant Email & Phone Number

Monthly operations report, administrative support for President, maintain strict confidence of sensitive information, coordinate the creation of all marketing materials for multiple locations, developed and oversee new ISO proofing process for the print and production of all packaging material, responsible for timely completion of agreements, contracts, and credit applications, registered company with SAM.gov, actively search for and present government contracts for bid, enter all invoices for payment, manage company promotional inventory, implement, organize, and oversee employee engagement activities, manage travel, accommodations, and displays for tradeshows, present opportunities and facilitate sponsorships and donations, notary services, other duties as assigned

Buffalo, Ny 14210

Monthly & quarterly waste and recycling reports, administrative support for inside and outside sales team, contract review, negotiation, & amendment, municipal contract entry, review and maintenance, account management, annual price reviews and adjustments, bid review and preparation, billing discrepancies, suite administrator at multiple entertainment venues, print ad design, maintain inventory of promotional swag, maintain inventory of sales collateral, event planning & coordination, donation coordinator, and notary services

Buffalo/Niagara, New York Area

Manage & maintain daily, weekly, and quarterly reporting for sales dept; manage & maintain quarterly disposal reports for the municipalities we service; contract negotiation; product and service quotes; proactive lead generation; customer service; preemptive sales support for Sales Manager as well as inside and outside sales team; update price adjustments; maintain current Certificates of Insurance; other projects as assigned

701 Whirlpool St Niagara Falls, Ny 14301

Proactively procure preferred vendors, market Aquarium as a venue, solicit new business, provide tours and information, set prices, supply quotes, negotiate contracts, organize events, communicate effectively with all necessary departments to ensure a seamless flow for each event, coordinate third-party vendors, oversee set-up, remain on-site during events, guarantee complete client satisfaction

(Formerly Energy Curtailment Specialists)

Responsible for managing Market Operations people, projects, deadlines, staffing schedules, semi-annual reviews, accuracy and assignment of departmental SOPs, collaborate with HR to write job descriptions, conduct interviews, hiring/termination decisions and process, cultivated strong relationships with utilities, Munis, IOUs and EDCs, streamlined efficiency of data collection, decreased data collection time, decreased annual cost for data collection, full monthly reviews of utility invoices, planned quarterly team building events for my departmentAdditional duties: Safety Committee, Red Cross CPR/AED Certified, served on the interdepartmental activities committee coordinating company events such as fundraisers, toy drives, company picnics, holiday parties, and community volunteer affairs

Ensured the validity of company owned meters, set up dashboards for customers to view energy usage in real time, scheduled and conducted webinars for end user training, provided individual training, provided follow up support, tracked issues/concerns and collaborated with Customer Relations Dept for prompt action

Increased department staff, cultivated team environment, spearheaded customer-base growth by instituting a commission plan for CR Reps as well as meet and greets with respective local clients, instituted measures to change thinking from reactive to proactive; enhanced customers' sense of stability by establishing single point of contact; established monthly duty timeline to promote autonomy and ownership

Assembled and trained a team, researched, contacted, and established a rapport with businesses in an effort to cultivate mutually beneficial referral partnerships, contract negotiation, grew strategic partnership base by 33% in less than a year, generated relationships that resulted in 84 new clients across three markets adding ~29MW to the company portfolio in less than a year

Responsible for both inside and outside sales employees for all markets. Duties included: assigning call banks, monitoring call volume, validating new appointments, calculating/submitting monthly commissions, training updates, and random market tests; securing a full schedule for each outside sales rep, guarantee receipt of all necesary contracts, notes, and paperwork for each appointment, ensure practical transportation and travel time. Also, instituted training program including: new hire manual, first week training schedule, practice calls, shadow days, and speakers from each department. Assisted HR with job descriptions, interviews, hiring/termination decisions

Accepted the challenge of selling a previously unsuccessful utility designed DR program in Kansas City where competitors failed. Our contract was to deliver 25 MW in 5 years. The team I assembled and trained over-delivered by signing ~35MW in seven months, submitted monthly reports and contracts, organized event contacts and callers proving successful participation before handing back to utility

Responsible for assigning call banks, ensured necessary paperwork was submitted prior to appointment, ensure the NY Sales Reps had full schedules, tracked caller numbers for commissions, made calls and appointments as time allowed because I don't believe in asking my direct reports to do anything I wouldn't

Learned ECS' sales process, learned how to assign call banks, learned the parameters for all the markets in which we were active, learned how to make the sales pitch via phone, learned how to conduct the face-to-face pitch, general clerical, others duties as assigned

Learned how to locate, research, confirm and add a solid lead to the ACT! database, learned to coordinate complex travel arrangements for multiple people from varied starting points, learned how to operate a multi-line phone system

Buffalo/Niagara, New York Area

Responsible for equipping new hires with knowledge regarding proper protocol per CCF's SOP, provide shadow experience, observe their practice, offer guidance and correction when necessary, and supply MOD with update at end of shift.Responsible for ensuring a pleasant experience for every customer every time by providing a prompt and friendly greeting, practicing active listening skills, accurate order collection, proactively bring attention to high probability allergens, prompt service, return trips confirming satisfaction, and keeping beverages fresh.

Buffalo/Niagara, New York Area

Responsible for collecting information to provide accurate and timely price quotes for both internal and external customers for print orders on multiple substrates. Quotes were derived after researching substrate pricing options, press options, press schedules, designing layout, required finishing schedules, and necessary turnaround time.

Buffalo/Niagara, New York Area

Direct report to Co-Owner/Vice President of Sales as well as (late) Co-Owner/Sales ManagerResponsibilities included: manage schedules for client meetings, press proofs and potential client plant tours, ensure timely project completion, guarantee accuracy of materials for client meetings, proofreading, maintain accurate office records and filing of sales orders, job jackets, films and proofs, provide expert customer service to both internal and external customers, stay abreast of action items from weekly production meetings, project estimation for external customers and internal customers at three locations, run mail merges, effective interdepartmental communication and collaboration, arrange delivery of finished product, track and catalog all donations for annual golf tournament fundraiser, backup receptionist, other projects as assigned.

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