William Britt

William Britt Email and Phone Number

System Administrator Team Lead @ IBM | IT Operations, Helpdesk/Desktop Support, and Operation Center (NOC) Management @ IBM
new york, new york, united states
William Britt's Location
Fairless Hills, Pennsylvania, United States, United States
William Britt's Contact Details

William Britt personal email

About William Britt

William Britt is a System Administrator Team Lead @ IBM | IT Operations, Helpdesk/Desktop Support, and Operation Center (NOC) Management at IBM. He possess expertise in sap, windows, troubleshooting, business intelligence, security and 45 more skills. He is proficient in Russian and Spanish.

William Britt's Current Company Details
IBM

Ibm

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System Administrator Team Lead @ IBM | IT Operations, Helpdesk/Desktop Support, and Operation Center (NOC) Management
new york, new york, united states
Website:
ibm.com
Employees:
512090
William Britt Work Experience Details
  • Ibm
    System Administrator Team Lead
    Ibm Jan 2021 - Present
    Fairless Hills, Pennsylvania, United States
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  • Taos
    Systems Administrator
    Taos Jan 2021 - Present
    Remote
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  • Chegg Inc.
    It Operations Engineer - Team Lead
    Chegg Inc. Sep 2014 - Apr 2018
    Santa Clara, Ca
    • Oversee all helpdesk related tasks including scheduling, issues, requests, escalations and SLA compliance• Audit user access (software & files hares) to meet SOX compliance standards• Manage team projects to report issues, fixes, and progress to the IT Director• Analyzing on help desk statistics to identify trends, prevent recurring issues, & streamline our internal process • Adopted the role of a junior Systems Administrator to maintain Chegg’s environment• Acting as a central hub for company-wide issues & requests (50+ tickets a day on average) for an easy end user experience• Responsible for all onboarding and offboarding tasks to provide a hassle free IT experience (orientation, setup, etc.)• Managing local & remote events, including company all hands, QBRs, & hosted meetups (Girl Geek, celebrity chats, etc.)• Evaluated & rolled out multiple IT solutions to our employees (Cisco, Windows 10, HipChat, Ninjio)
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  • Sap
    Global Executive Board Support
    Sap Feb 2010 - Aug 2014
    Palo Alto, California
    Provided 24/7 onsite and remote IT support to over 28 domestic and international SAP executives, including board members and Global Customer Office C-level executives, and their direct reports
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  • Sap
    Tier Ii - It Technician
    Sap Nov 2007 - Feb 2010
    Newtown Sqaure, Pa
    Provided second-level desktop support to end-users for issues ranging from data recovery to support for all business applications
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  • Sap
    Tier I - It Helpdesk
    Sap Apr 2005 - Nov 2007
    Newtown Square, Pa
    Provided first-level phone support for SAP IT infrastructure
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  • Sam Ash Music
    Department Manager
    Sam Ash Music Feb 2001 - Aug 2007
    Philadelphia, Pa
    Supervised and delegated daily operational tasks to my sales team
    View

William Britt Skills

Sap Windows Troubleshooting Business Intelligence Security Computer Hardware Team Leadership Microsoft Office Html Information Technology Technical Support Windows 7 Business Process It Strategy Help Desk Support Software Documentation Os X Sap Erp Itil System Administration Cloud Computing Php Databases Sql Software Project Management It Management It Service Management Casper Cisco Telepresence Citrix Rsa Securid Tlm Logmein Parallels Vmware Ios Android Active Directory Pgp Sap Srm Ghost Imaging Sccm Polycom Tandberg Vdi Afaria Amazon Web Services Jira Powershell Symantec Endpoint Protection

William Britt Education Details

Frequently Asked Questions about William Britt

What company does William Britt work for?

William Britt works for Ibm

What is William Britt's role at the current company?

William Britt's current role is System Administrator Team Lead @ IBM | IT Operations, Helpdesk/Desktop Support, and Operation Center (NOC) Management.

What is William Britt's email address?

William Britt's email address is bb****@****ail.com

What is William Britt's direct phone number?

William Britt's direct phone number is +140885*****

What schools did William Britt attend?

William Britt attended Pennco Tech, Pennco Tech-Bristol.

What skills is William Britt known for?

William Britt has skills like Sap, Windows, Troubleshooting, Business Intelligence, Security, Computer Hardware, Team Leadership, Microsoft Office, Html, Information Technology, Technical Support, Windows 7.

Who are William Britt's colleagues?

William Britt's colleagues are Vikram Venkatachalapathi, Rajnish Sharma, Swarup Das, Maria Judie Sarmiento, Johana Vera Yaguaro, Vinod Kumar Naresh, Cheryl Christopher.

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