Bonnie Butler Email & Phone Number

Gaffney, Sc & Charlotte, Nc

• Created and optimized store displays and appearance via strategic merchandising using current stock levels and sell through.• Coached and educated sales associates on sales techniques, trends, and product knowledge in order to increase the store's KPI's.• Charlotte- Increased Conversion by an average of 25%• Charlotte- Utilized corporate outreach programs to increase traffic in the store by 18%• Gaffney- Increased Conversion in store by 17%; Average Daily Sale by $4.00 to over $40.00 (corporate standard); made Monthly Sales Target 12 out of 18 months• Gaffney- Hired, trained, motivated and developed a staff that is consistent with the corporate job description and standards; retained 75% of that staff for 18 months• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.• Planned and prepared daily and weekly work schedules, ensuring that the store is adequately covered, based on sales and traffic patterns utilizing Shoppertrak, and is in accordance with corporate payroll guidelines.• Developed, posted and tracked all daily, weekly, monthly and yearly sales and develops action plans to increase sales, addresses problem areas and capitalizes on trends.• Implemented and expanded on innovative approaches which have proven successful in the store or within other stores.• Ensured that correct/accurate operations, policies and procedures are adhered including: POS/BOSS systems, ADP time management, Shoppertrak, inventory control, shipping, receiving, security and safety.• Conducted regular staff meetings as well as bi-annual reviews with each staff member, making sure to follow all company guidelines, processes and forms.

Woodstock, Georgia

Followed corporate selling culture to identify and meet customer needsAssisted Store Manager with maintaining corporate merchandising standardsCreated documents to aid in closing procedures and opening proceduresContinued educating self and store with multiple in- house training aids for specific “Products of the Week”Worked with fellow Brand Ambassadors on sales dialogue and selling pointsDiamond level Millennium Club

Perimeter Mall, Atlanta, Georgia

• Trained and coached sales associates in sales technique, product knowledge, and department and store policies and procedures in order to provide excellent customer service.• Administered customer service programs and monitored their implementation and use.• Identified and diminished performance gaps by coaching and supervising 4-12 subordinates in a commission-based environment.• Built relationships with customers to increase likelihood of repeat business.• Followed merchandising guidelines to present visually appealing displays using merchandise from other departments in order to promote sales in multiple departments.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Liaise with vendor representatives

Greater Atlanta Area

Scheduled installations and service changes for high speed backbone networksMaintained a Microsoft Outlook calendar of approximately 1200 appointments per month for 65 technicians in two provisioning centersUsed Microsoft Outlook to send appointments to techniciansUsed proprietary systems to analyze order ready statusConsistently provided process team with ideas to streamline scheduling processesPlayed key role in migrating scheduling processes from paper to electronic documentsTriaged critical requests to manipulate schedule and resources to meet customer needsWrote original job aid for bulk-loading phone numbersKeyed orders for switched and dedicated servicesKeyed quickly and accurately within a 4 hour interval with an overall on-time performance of 96% Ensured customer satisfaction by working closely with Project Managers and Service RepresentativesInspected orders for accuracy and submitted orders as part of the Quality Assurance group; maintained on-time average of 96%Researched and updated customer contracts and billsUnofficial event coordinator for Order Entry department- planned special recognition events for department, assisted with End of the Year Recognition/Holiday events and center-wide Recognition Luaus