Brianna N. Email & Phone Number

Plano, Texas, United States

Denton, Texas, United States

Answer telephones promptly and courteously. Accessing needs of the caller and making appropriate referrals.Keep well organized schedules within Titanium. Maintain good communication with counselors in the maintenance of their schedules.Provides assistance to counselors and/or students as needed with any issues that arise prior to or during a Telehealth.

• Working independently in meeting students, employees and the public, giving information and answering inquiries and complaints about academic requirements and university procedures.
• Interviewing, analyzing and determining the best source of assistance for visitors and callers and directing to appropriate office.
• Interviewing, analyzing and determining how to address the problems presented by a high volume of student calls.
• Answering five incoming telephone lines and transferring calls or taking messages as needed for thirty-two phone lines.
• Creating spreadsheet for graduating students and dispersing to CLASS departments.
• Assisting with maintenance of extensive and complex Degree Audit Tracking System for over 8,000 students.

Denton, Texas

• Collects outgoing U.S. Mail and campus mail from University offices and carries it to the Mail Room.
• Counts, records, and sorts Interdepartmental and USPS box mail to designated slots in sorting bins.
• Answers calls and assists or transfers calls as needed.
• Delivers interdepartmental mail and the department's USPS box mail to all designated stops within a given time frame, twice daily.
• Picks up interdepartmental and USPS outgoing mail (letters, flats, etc.) twice daily.
• Assists in standard mail area in picking up standard mailings, sorting, tagging, bagging, and preparing forms for dispatch.

Denton, Texas, United States

• Counseled individuals and assisting in skill building for adults with a variety of severe and persistent mental illnesses, and those with co-occurring substance abuse/use disorders
• Co-Facilitated Therapy Groups: Process and Psychoeducational to Inpatients in Adult/CCU/ Geriatric Unit
• Provided individual counseling using CBT and SFBT
• Consulted with supervisors, staff and other counseling interns regarding cases and resources
• Participated in treatment team meetings and trainings
• Assist Program Therapists with supporting patients in the integrated healthcare model with mental/emotional health needs

6121 W Park Blvd;Plano, TX

Provide excellent customer service, operate on a cash register, maintain and organize sections within store with the clothes, and greet customers.

Master Of Science - Ms, Clinical Mental Health Counseling

Bachelor'S Degree, Psychology