Brittany Cassar, Mhsa, Lssgb Cert Email & Phone Number

Greater Los Angeles Area

• Served as a partner of the triad healthcare management team, with operations, nursing, and providers, to operationalize the delivery of programs, increase access to services, ensure appropriate resource utilization.
• Managed the Administrative Fellowship Program to provide a well-coordinated and valuable experience that includes standard work, structured rotations, projects, and mentorship (July 2018 – May 2022).
• Created various Key Performance Indicators and the Service Line Scorecard to manage the performance of cross-functional goals, including provider access, scheduling, clinic efficiency, nursing, and patient experience.
• Partnered with physician recruitment, department administration, and nursing to onboard 10 new providers.
• Developed growth plans, in coordination with physician leaders, external marketing, and physician relations, to increase awareness of new providers and strengthen relationships with referring providers.

Duarte, CA

• Responsible for the operational performance of the Clinical Cellular Immunotherapy Committee (CCIC), manages contracts with pharmaceutical manufacturers, operationalizes strategic initiatives, and executes improvement.
• Managed the Administrative Fellowship Program to provide a well-coordinated and valuable experience that includes standard work, structured rotations, projects, and mentorship from various leaders.
• Partnered with executives and enterprise business intelligence to identify, define, and calculate key performance indicators to develop executive performance management scorecards in Tableau.
• Collaborated with the SVP of Operations and Chief Nursing Officer to develop the quarterly National Medical Center Board of Directors Report on operational performance and strategic initiatives.
• Developed and executed comprehensive project plans for various executives within the medical center. o Led a team of nursing, facilities development, support services, regulatory management, and Epic to operationalize.

Duarte, California

• Supported the development of the Clinical Cellular Immunotherapy Committee and CAR T Patient Care Integrated Steering Committee; and implemented improvements to increase access, expedite the review process, and.
• Collaborated with nursing leadership, campus planning, facilities development, ITS, and multiple vendors to manage the timeline, budget, and installation of 4 telemetry monitoring systems for 53 inpatient beds.
• Analyzed utilization data to develop and present a business case to the Capital Committee to secure $1.64 million dollars of capital funding to increase inpatient telemetry monitoring capacity by 78%.
• Managed and executed the national Administrative Fellow recruitment search, which resulted in 109 applications, 35 phone interviews, 7 on-site interviews, and 2 candidates for the 2018 – 19 cohort.

Bethesda, MD

• Wrote 2 public comment letters to CMS on proposed rules for value based payment programs to advocate for proper risk and reimbursement models for physician-led practices.
• Researched and assessed value based payment models to identify opportunities for partnerships, and analyzed cost reports to identify high cost health care services for practice transformation activities.
• Evaluated CMS regulations to create education materials for internal operations and physician partners.
• Developed a financial and market analysis model to identify high cost regions for targeted marketing initiatives and business growth plans.

Ann Arbor, MI

• Managed 11 front desk receptionists to verify patients’ insurance benefits and complete billing documentation to release proper insurance claims on time.
• Authorized approximately 150 new patient accounts per week for 14 clinics to ensure appropriate compliance standards were met and improve timeliness of bill collections.
• Created and analyzed monthly productivity reports to identify and execute on opportunities to improve administrative operations and successfully reduce account errors by 30%.

Garden City, NY

- Identified organizational inefficiencies and developed strategies to improve internal operations.- Built financial models to analyze productivity and opportunities for organizational growth.- Developed materials to promote preventative services and enhance population health initiatives.

Garden City, NY

• Researched patient behaviors and consumer incentives to develop marketing materials for preventative services.

Master Of Health Services Administration (Mhsa), Health Management And Policy, 3.866

Health Informatics Graduate Certificate Lean Six Sigma Green Belt

Bachelor Of Business Administration (Bba)