Brian Duke Email & Phone Number

Colorado Springs, Colorado Area

Colorado Springs, CO

Fort Worth, TX

• Designed and executed plan to move centralized file server resources from a Microsoft 2003 cluster to a Microsoft 2012 Failover Cluster
• Expertise in developing server infrastructure design and implementations utilizing Fibre/iSCSI SAN environments
• Extensive background in overseeing access to network resources using various tools, including Microsoft Active Directory and LDAP-based authentication systems
• Strategic delivery of tier II and tier III technical support solutions relevant to service interoperability across the network
• Exceptional support to the team in management, design, upgrade, and implementation of systems
• Conceptualization and execution of a plan to implement a pair of Cisco switches supporting the existing server environment, replacing the previous Nortel switches, thereby reducing the transition downtime

Fort Worth, TX

• Administration of the Data Center and Technical Services staff, which involved the facilitation of performance assessments to maintain team productivity
• Systematic scheduling and tracking of software and hardware support contract renewals
• Conducting cross-training sessions and establishing the importance of maintaining clear team documentation
• Reduction of manual intervention by creating a BASH script to facilitate secure Check21 data transmissions to the bank
• Attainment of business objectives and decrease of production environment outage footprint through reorganization of monthly network maintenance operations
• Reconstruction of several group policies in adherence with PCI security guidelines to strengthen system security

Fort Worth, TX

• Instrumental role in managing system maintenance and deployment operations within the server environment
• Negotiation with different teams and departments to guarantee the design and implementation of solutions aligned with their needs
• Transfer of all virtual machines to EVA 6000 and upgrade of the current ESX 2.5/Virtual Center1.3 system to ESX 3.01/Virtual Center2.01
• Proficiency in developing and implementing a highly viable hardware and software solution for corporate web presence, which included hosting services to FTP sites as well as spam and virus scanning for incoming e-mail
• Reconstruction of the corporate Microsoft SMS deployment allowing more efficient operation and reduced the amount of SAN disk space utilized by the solution
• Leadership to team operations in modifying the current OpenScan environment for integration with the Siebel CRM; organization of test scenarios to ensure smooth transfer during the Siebel Go-Live phase

Fort Worth, TX

• Employment of expertise in providing tier II and tier III technical solutions to customers along with the management of server room equipment and operating systems
• Oversight in the user account management activities; as well as preparation and submission of system performance reports to the data center lead and technical services manager

Fort Worth, TX

My primary role here was to field tier I and tier II customer support tickets. I also built new workstations, upgraded workstations, resolved hardware/software related issues, and relocated equipment.

Fort Worth, TX

Fort Worth, TX