Brittany Chan Email & Phone Number

Whitchurch-Stouffville, ON, CA

Pickering, Ontario, Canada

Toronto, Ontario, Canada

• Lead a cross functional team throughout project lifecycle. Managed concurrent projects with average costs of $125K with timelines as short as two weeks. Coordinated remote and in person project deliveries, training.
• Designed new processes and enhanced current ones to create a more efficient schedule. Mitigated delays and unnecessary costs by creating product sample kits for remote store assessments.
• Managed international and domestic supplier and client relationships and coordinated all logistics from factory to project delivery. Responsible for the creation, tracking and receipt of internal and external Purchase.
• Created and maintained the product catalogue, simplifying the ordering process and aiding in sales. Directed and edited collection of product installation and training videos, facilitating remote installations.

• Overhauled the project management program to optimize workflow and organize important information for each project. Re-organized files for 90+ projects annually and assisted with project scheduling.
• Created new documents to accurately reflect change orders for all projects. Communicated with clients all throughout the construction process.
• Performed project sales forecasting and tracked expenses for each project. Performed cost analyses for projects, maintained and organized cost sheets.
• Revamped company policies and procedures and created a standard on-boarding process for all new and returning hires. Day-to-day management and organization of the office and documents. Maintaining deadlines for all.

Richmond Hill, Ontario, Canada

Toronto, Ontario, Canada

• Created and maintained a custom Excel spreadsheet program for pricing and project management to increase efficiency. Reduced errors in bid submissions by 50% by automating inputs in the program.
• Weekly preparation of payroll and collection of employee files and information. Ensured training and certifications were completed and up to date.
• Leveraged communication skills to receive quick info on RFI and other communications with general contractors, site supervisors, suppliers, and clients. Built and maintained relationships with general contractors and.
• Preparation of tender documents and submissions, work orders and purchase orders.

Toronto

• Successfully handled the key account, maintaining strong client relationships, and secured a 95% facility booking rate of all member teams. Maintained high levels of customer satisfaction through effective.
• Conducted training sessions for staff, facilitated onboarding processes, and managed scheduling.
• Developed marketing strategies encompassing social media and traditional channels. Executed marketing plans to enhance brand visibility and attract a wider audience.
• Created specialized training programs tailored for baseball athletes. Provided training support and guidance to athletes, focusing on skill development and performance improvement.
• Contributed to retail sales initiatives, enhancing overall revenue through effective sales strategies. Oversaw the management of the company website, ensuring it remained up-to-date and user-friendly. Achieved online.

Richmond Hill, Ontario

Second Assitant Manager/People Department Manager. Generated weekly crew schedule and posted in a timely manner. Led recruitment and on-boarding for two restaurants, training and coaching of crew members and management, sales forecasting and analysis. Worked closely with Supervisor to ensure restaurant stayed on track to meet all goals.

Richmond Hill, Ontario

Swing Shift Manager, main responsibilities included managing the floor, monitoring sales and procedures to ensure a profitable shift and managing tills professionally.

Richmond Hill, Ontario

Swing Manager in Training. Main responsibilities included managing the floor, ensuring a smooth and profitable shfit.

Richmond Hill, Ontario, Canada

Crew member working front counter and kitchen areas

Bachelor Of Commerce (Bcom), Hospitality And Tourism Management

Areas of Focus: Event Coordination, Human Resources, Market Research, Managerial Accounting Analysis

College Certificate, Construction Estimating

Education record