Benjamin C. Email & Phone Number

Oak Ridge, Nc, Us

Ann Arbor, Michigan, United States

Facilitated the Legal Database project for refugee and environmental justice cases, where I established the quantitative overview of the database project, improved research processes through streamlining information access into a collective Google Suite, and wrote and implemented +200 casesWriting and editing articles, newsletters, reports, campaign and marketing materials, blog posts, and case studies on topics such as refugee legislation, U.S. climate migration, water management, and Indigenous land reconciliation, among others

New York City Metropolitan Area

Led an independent quality improvement project for a key client (a firm representing a leading tech company), enhanced our content guidelines, and adapted them to client requirements, resulting in higher client retention and further service agreementsImproved team productivity by 10% and decreased error rate by 13% through an internal quality audit of content workflowsEnhanced the training documentation through employee interviews and quality checks, resulting in increased knowledge retention for six new hires and cut down training duration by one dayImproved the company knowledge database through my independent research on UI/UX design and Information Systems, resulting in two new client services

Asheville, North Carolina, United States

Wrote data visualization-driven articles and reports explaining consumer trends and behaviorApplied statistical and data analyses on consumer intelligence research data through Jira

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Created technical documentation for GIS and other digital tools and presented findings to stakeholders and resource managersDeveloped communication and narrative strategy and style guide for the Climate Resilience Toolkit’s case studiesMaintained websites and relational databases through Drupal and Excel