Bharat Choragudi Email & Phone Number

Manchester, England, United Kingdom

Manchester Area, United Kingdom

Digital Evangelist:•Customer Support Experience Transformation for a global professional services organisation•Legacy IT remediation strategy development for the public sector

Manchester, United Kingdom

Operating Model Development:•Developed the Target Operating Model and Service Portfolio for a Global Professional Services Organisation's Customer Contact Experience Team.•Developed the End User Service strategy and target operating model for one of UK's largest Asset Managers. •Target operating model development and transformation strategy for Onsite Support Services for a global Pharmaceutical.Transaction advisory:•Performed technical due diligence on a digital healthcare mobile app supporting thousands of patients in ordering prescriptions online.Workplace Transformation: •Supporting a global FTSE 100 organisation in transforming its enterprise collaboration estate. •For a global FMCG, developed a collaboration strategy and execution roadmap to align with a transformed operating model. Customer contact strategy: •Developed the customer contact strategy for a public sector organisation.Sourcing: •Outsourcing Infrastructure Operations and End User Services for a Financial Services organisation.•Procurement and Transformation of a business contact center for a global FTSE 100 organisation.

Manchester, United Kingdom

Strategy and architecture:•Developed a strategy and business plan for a voice and data recording company to launch cloud services along with their traditional services.•For a government online service in an African nation, developed the disaster recovery strategy as part of their business continuity capability transformation.•Developed an information communications and corporate network strategy for a FTSE 100 utilities organisation.Transaction advisory:•Performed technical due diligence on a wireless communications service provider in North-West UK for a mid-market PE firm resulting in a GBP 45m secondary buyout.Digital transformation:•For a national archives organisation in Europe, developed a roadmap for modernising, integrating and enhancing their information service delivery channels and augment digital transformation of its services.•Supported a major urban public rail transport system in developing a strategy for their train to wayside communications.Sourcing:•For a Police Force in the UK, developed the sourcing strategy, requirements and specifications for a Force-wide procurement comprising of network connectivity, telephony and contact centre services.•For a global automotive manufacturer and technology group, designed the procurement strategy and undertook supplier assessment for the transformation of its Global Network Connectivity Service.•Supported the procurement for a worldwide SIP telephony service for a global food products and solutions organisation.

Manchester, United Kingdom

Enterprise Transformation:•For a group of fire and rescue services in the UK, developed a shared services model for delivering technology services to the businesses.•Performed an infrastructure maturity assessment for an ambulance trust in the UK and developed a gap analysis for the trust to achieve its maturity goals.Sourcing:•Developed the sourcing strategy and implementation plan for a pan European coach service for their passenger Wi-Fi service.Critical Communications:•Supported the radio planning and mapping activities for a nationwide critical communications architecture design in North Africa.

Abu Dhabi, Uae

Consulted clients with Unified Communications & Convergence, cloud computing, data management and information security solutions and supported customers in the execution of ICT strategies, budgeting of technology investments, change management initiatives that included direct interaction with C-level executives and LOB heads.Responsible for developing customer service strategies for organizations in the financial services sector as well as design and migration planning for multi-channel contact centers including the use of social media.Defined the cloud service migration strategy for organizations in the education and government sectors including conceptualized and project planning for transition to virtualized data center platforms.Identified product portfolio gaps, analyzed niche products to complete our portfolio of offerings and built strategies and deployment plans to introduce new products to clients, redefining training practices and developing in-house product expertise teams.Developed digital and on-ground marketing campaigns for launching the business enabling solutions and services to new and existing clients and trained account managers in identifying complementary ICT opportunities by creating new territory and account penetration strategies.

Bangalore, India

Researched the market and analyzed trends to support the sales team’s bids in various verticals.Empowered channel partners with product, design and service delivery process training and penetrated new geographies resulting in acquisition of IP Telephony, Networking and Conferencing contracts in the education and government verticals.Led the on-site activities for multiple UC deployments, leading to timely completion of complex projects and recurring business from clients.

Bangalore, India

• Planned and executed Outbound Team Building and Leadership programs.• Trained leaders in firms to build collective and inspired teams using behavioral models and Neuro-linguistic programming to align with the strategic goals of their organizations.

Mba

Activities and Societies: IE Consulting Club, IE Net Impact Club, IE Technology & Innovation Club

Master Of Business Administration (Mba), Strategy, Operations And Technology Management

Be, Telecommunications Engineering

Activities and Societies: Science & Cultural Forum, Robotics Club, Newsletter Team, College Fest Core Committee, Quiz Team Lead Organiser.