As a Director at Zill Consulting, I lead our Customer Experience (CX) business growth initiatives, focusing on expanding our capabilities and relationships, geographical reach, and client base. My role also involves strategic planning and talent management to support our ambitious growth targets.With over a decade of experience in client side CIO advisory at Mason Advisory, I've successfully led key strategic engagements for several clients across the globe. I have led complex transformations, optimised operating models, and planned and implementing AI capabilities for some of our Tier 1 clients delivering lasting impact and achieving business outcomes.My professional philosophy centers on helping clients solve complex business challenges through the effective use of technology. I'm passionate about ideating and helping deliver innovative solutions that drive meaningful change and create lasting value for organisations.Throughout my career, I've consistently demonstrated the ability to navigate complex business landscapes, leverage emerging technologies, and drive transformative initiatives. I'm always eager to connect with fellow professionals, explore new opportunities for Zill, and contribute to the evolving landscape of customer experience.Key competencies:Customer Experience Transformation, Strategic Engagement, Technology AdvisoryContact Centre Operations and Technology, Complex Business Change, Operating Model transformation, Technology Financial Operations, Workplace transformation, Service Management, Sourcing, Infrastructure Optimisation & Cloud, Ontology and NLP based training and coaching methodologies.