Benjamin Cook Email & Phone Number

Manchester, England, United Kingdom

Manchester, United Kingdom

• Auditing customer meter reads and analysing gas consumption in preparation for billing.
• Managing industry file flows and working message exceptions.
• Investigating and resolving customer and industry queries.
• Fixing missed meter exchanges and ensuring all information is correct.
• Supporting settlements, accounts and billing processes.
• Liaising with third party service suppliers.

Manchester, United Kingdom

• Auditing of meter reads and processing market message exceptions and file flows to ensure accurate customer billing.
• Investigating complex issues, liaising with Xoserve, meter asset managers, meter read agencies and other energy suppliers to see queries through to resolution whilst providing excellent customer service.
• Working with Settlements and Credit Control to ensure bills are correct, paid and reconciled with industry correctly.
• Reporting on energy consumption, quality of information, analysing trends.
• Management of queries relating to SARs (Shipper agreed reads), ISDs (Inter-shipper disputes) and RFAs (Requests for adjustment).
• Implementing new processes to improve efficiency of operations.

Manchester, United Kingdom

• Representing Gas Billing team on the UK Retail Platform project, which saw a CRM system implemented for the business.
• Providing input and support to the IT & Business Change departments; collaborating with Business Analysts and QA Testers to document business processes, and run through user scenarios and UAT scripts in a test.
• Assessing business change impact of new processes and working together with other departments to resolve issues.
• Raising bugs and change requests when necessary.
• Analysing functionality and usability of the system.
• Extensive process documentation to ensure end-to-end business processes work.

Manchester, United Kingdom

• Responsible for supervising the Gas Billing team; ensuring invoices for more than 70,000 business customers are raised accurately and efficiently on a monthly basis.
• Key contact point in the team for developing strong working relationships and ensuring the efficient flow of information between Sales, Trading, SPA/Metering and Customer Services departments.
• Data analysis and validation of gas consumption reports to ensure billing accuracy.
• Identifying and implementing efficiency improvements to business processes.
• Demonstrating first class attitude, leading by example, and motivating team members to maximise productivity.
• Ensuring internal and external customer queries are resolved quickly and satisfactorily, providing excellent customer service.

Egham

• Daily billing of car rental invoices to the company’s national accounts via EDI, e-mail, FTP, OB10 and post, using a Microsoft Access database to audit and process.
• Responsible for accurate and timely billing of over 1,000 corporate accounts.
• Allocating BACS and cheque payments to invoices on system.
• Investigating and escalating queries from internal and external customers via telephone/e-mail.
• Creating and sending out statements on outstanding invoices to accounts.
• Delegating work to team members; training and developing their skills, ensuring all work is of high standard and meets deadlines.