Laurence Langan Email & Phone Number

London

- Promoted to exclusively handle social media and webchat, recognising my exceptional work and experience on these channels. - Handled high level complaints on these channels and on Trustpilot which provided a vital boost to our reputation in a challenging time for the industry. - Interviewed and onboarded new members of the team. Created training.

London, England, United Kingdom

- First point of contact with customers over a wide range of channels, phone, email, webchat and social media. - Managed a successful project to create/update FAQs and canned responses to increase productivity of the call centre. This involved researching the energy industry, writing copy, learning SEO and organising the project through our CMS.- Solely.

London

- Writing, editing and producing a bi-monthly film podcast made up of features, reviews and profiles. - Began life as a film blog named Cell Magazine, but re-launched in 2020 as the podcast. - Crafted my own on air style and recurring segments to give each episode its own recognisable style and humour.- Maintained a social media presence, updating.

- Responsible for processing every secondhand product that comes through Wex Photo Video.- Writing and editing information on the condition of a variety of photographic, video and audio equipment for publication on Wex's website.- Photographing and packaging every secondhand product.- Managing a variety of other admin tasks including processing returns.

Norwich

- Processing compensation claims from customers travelling across the U.K.- Using Excel, kept an up to date log of the compensations to avoid duplicate claims and improve customer service.- Communicating with customers via email and over the phone about their complaints and escalating if necessary.- Assisting the admin staff with any out of the ordinary.

Norwich, United Kingdom

- Lead groups of visiting foreign students on educational trips to locations in Norwich, London and Cambridge.- Responsible for organising the groups and giving them a great social experience as well as getting them to participate in activities organised by the school.- While on a trip I managed money and tickets for various attractions.

Norwich, United Kingdom

- Received incoming and made outbound calls handling insurance claims, customer service and technical support for a variety of companies including O2, Microsoft, Samsung and Littlewoods.- Maintained a relationship with customers and clients through emails and over the phone- Updated a database of our correspondence using Excel.- Responsible for the.

Norwich, United Kingdom

- Received inbound calls to make sales with speed and efficiency, handling complaints with care and courtesy around the busy festive season.- Working under my own supervision, I had to complete a customer service diary for issues that take more than a working day to complete e.g. personally tracking a re-delivery- Met several targets in terms of up-selling.

Norwich, United Kingdom

- Working on leads I pitched private healthcare to business owners around Norfolk and arranged meetings for our sales team.- Maintaining and updating a personal database of appointments and leads.

Colchester, United Kingdom

- Responsible for all matters to do with the station and advancing and developing the station with my own brief.- Created promotional materials for the station.- Created a catch up service using BBC iPlayer as a model so students could download previous shows.In charge of the social media for the station, updating listeners daily through Twitter and.

Bachelor Of Arts - Ba, Humanities/Humanistic Studies

A Levels, Media Studies A, Film Studies B, Sociology D

Gcses, 6 A*-C Grades Including Maths, English And Science