Daniel Leonard Email & Phone Number

Manchester

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Attached to the SMETS1 enrolment and adoption project with the goal to migrate old standard SMETS1 smart meters into the fully interoperable SMETS2 system. This is an exciting, complex, fast paced project to bring millions of stranded smart meters installed in people's homes into the standard system. A challenging system integration and data migration project.

Runcorn

Stockport, United Kingdom

Supporting implementation and development of SMETS1 and SMETS2 gas meters within the UK Smart Metering Implementation Programme (SMIP)Firmware defect triage. Developing tests to verify software bugs. Raising bugs for software team and verifying fixes with software tests.Byte level analysis of Zigbee traces, other low level electronics comms traces.Comparing product behaviour with technical specifications such as SMETS, Zigbee Smart Energy and GBCS to confirm correct behaviourRaising, tracking and processing cases in Microsoft Dynamics CRM. Applying ITIL service management principles Understanding in-depth technical specifications. Raising issues with firmware architects and product managers.Attending customer calls to keep technical staff and management aware of progress of case, defect and development resolution. Working with internal Product Management to advocate for customer needs.Assisting in the resolution of quality related issues by writing CAPA reports, performing 8D analysis and developing fault treesSigning off new products for mass production by verifying internal customisation

Selecting product for client needs as an applications engineer, fault finding in a technical support role to staff in the UK and the distributor network worldwide including overseeing the introduction of a new product category; Ultrasonic NDT products.Working in Asia, the Middle East, Africa, Europe and the United States supporting sales staff and the management as well as providing on site training to customers and distributors.Writing training courses for internal staff, distributors and end-users tailored to their specific needs. Communicating technical information effectively for different ability levels.Working within an ISO 9001 production environment. Using standards of the ASTM, ISO and other international organisations to carry out work correctly. Advising clients on the use of standards.Liaising with the production, R&D and sales areas of the business to meet my objectivesTechnical Writing; production of instruction manuals, website material and reports assessing potential future products.

Adapting quickly to new environments