Hamse Y. Email & Phone Number

London, England, United Kingdom

Currently serving as the SME for all Customer Operations DataHave created multiple high-impact dashboards on topics such as Agent productivity and complaints performance that have increased call centre efficiencies dramaticallyConducted extensive data training for over 75 members of staffEffectively engaged with multiple stakeholders from C-Suite to Middle-Management Level by conducting workshops and collaborative sessionsGenerated a bespoke custom model for costs that was used for tech prioritisationPresented back key findings on sensitive regulatory topics and how to appropriately address themLead for Customer Operations regulatory requests from Ofgem, commonly referred to as RFIsWorked extensively on Customer Operations strategy sessions and was a key team member in the ideation and creation of a data analytics strategy

London, England, United Kingdom

• Created multiple Looker dashboards for business analysis including metrics such as churn, conversion %, YoY growth, displaying proficiency in advanced Looker custom calculations using the LookML language.• Conducted revenue forecasting using different modelling techniques to assess impact of dealsYoY growth, displaying proficiency in advanced Looker custom calculations using the LookML language.• Used Postman and Python Requests API agent to query different carrier's parcel drop-off locations• Used Athena/Presto SQL and Microsoft SQL Server to query data lakes in order to feed dashboard/insight creation.• Extensive knowledge of Python for data analysis, including but not limited to: Pandas, numPy, folium, beautifulsoup.• Created a process using Python to remove fraudulent platform users based on records held by stakeholders• Created various engaging data visualisations used in sales pitches with key clients including heatmaps,charts, radius maps, choropleths.

• Used Python in many facets of my role, primarily as an automation tool to help speed up processes as well as a data analysis tool. • Data lead on many projects including highly impactful Food hygiene API project• Was a key stakeholder in directly and indirectly managing relationships with external companies, particularly when complaints were made.• Conducted multiple complex Which? Recommended Provider analyses to decide our endorsements using a range of research methodologies including surveys, policy analysis, pricing analysis among others• Undertook regular market analysis of major financial markets for internal purposes.• Conducted highly impactful research for multiple high-profile press releases and national print mediaexclusives• Authored a number of magazine and online articles• Project lead and manager for various high-profile projects intended to help our charitable consumerinitiatives

London, United Kingdom

London, United Kingdom

Developing new online website for the bureau to increase online presence of charity, which recently resumed operationsDesk-based research looking at ways to create new avenues of fundraisingWorking on a social media strategy to increase awareness of charityLiaised with senior members of charity in order to formulate procurement and service delivery strategy Written technical report-writing on issues affecting the Horn of Africa region e.g. current drought crisis in Somalia, Somaliland and Ethiopia.

London, United Kingdom

Conducting desk-based research on Anti Money Laundering industry Researching influential stakeholders and establishing initial contactEstablishing and maintaining stakeholder contact databaseGenerating new stakeholder leads using social media and web search toolsContributing to daily research activities

Aldersgate, London, Uk

Completed a report into the rent to own sector, utilising a range of research methodologies, producing a range of outputs, both qualitative and quantitative, for the project. The report received national media coverage with the BBC, ITN and other major media organisations reporting on my findingsAdministered a survey which got just under 2000 responses Engaged with key stakeholders in the sector, including the Financial Conduct Authority, MoneySavingExpert, BrightHouse and StepchangeWas involved in strategizing policy asks for the consumer and public services team and financial strategy meetings to decide budgets and procurement strategyWorked with many teams across the policy directorate on projects to assist the policy direction of the company, such as the Press Team, Management Information and Partnership Intelligence

Stirling, Uk

Researching governmental matters affecting vulnerable members of society i.e. bedroom taxReporting on issues which have been affecting clients in the local area i.e. benefit freezes, council tax hikesWorking to create a social media strategy for CAB Stirling, incorporating various methods to attract traffic to Stirling CAB and alerts people attention to their charitable statusCreating an electronic point of contact for CSR firms which wish to include CAB Stirling in their portfolio

Ba With Hons (2:1), Politics, 2:1

Activities and Societies: Politics Society Live Music SocietyWas selected to participate in a semester abroad at Ryerson University.

Study Abroad Placement, Politics

Studied: The Politics of Development The Politics of Sub Saharan Africa The Politics of the Third World Human Rights and Global Politics

Education record

10 GCSE's with 2 A Grades in Mathematics and Citizenship 3 A-Levels in Law, Psychology and Government + Politics Extended Project.