Lead Salesforce developer and admin - Salesforce Certified Administrator- Successfully lead the implementation of service and community clouds within the IT department as a starting point- Develop custom apex classes and lightning components as needed to facilitate adoption and push product usage in new and interesting ways- Lead developer on our IT work portal project, where we are bringing together cases, tasks, projects, and chatter into a single pane of glass for employees- Lead developer on implementation of new grants management system, taking a process that is currently all paper and moving it into SalesforceVarious other duties and non-Salesforce projects- member of IT strategy innovation pillar, particularly regarding external relationships- serve on multiple hiring groups for open IT positions- work with external partner ClearScholar to continue to improve the Butler App

Although the title did not change, I wore many hats during this time frameFall 2015-Summer 2016 - Salesforce developer and admin - began work on implementation of service and community cloud within IT and launched in May 2016Spring 2014 - Fall 2015- Web developer - experience with Drupal - Node.js/Angular work for directory.butler.edu - developed a few custom Moodle modules needed for our environment (PHP) - maintained ruby on rails apps that I had previously developed Winter 2006 - Spring 2014-Desktop Architect (Windows) - Developed desktop images for all our Windows labs, classrooms, and faculty/staff computers - Managed all of the Windows labs and classrooms on campus, which included managing a small staff of student workers - Implemented Microsoft SCCM and Altiris products - Re-architected our deployment processes to make them more modular through the use of scripted package deployments - Heavily involved in the implementation and operations of a VDI environment for the university. VMWare View/Horizon - Served as a member of our desktop and server team, where I was involved in many product decisions such as SAN evaluation and purchases, general strategy, etc. - Managed computers and group policy within Active Directory - Developed from scratch a couple of Ruby on Rails applications to meet the needs of our team - a product to manage the process of the deployment and reimaging of our labs and classrooms - a product to facilitate our replacement cycle for faculty and staff devices. This included a front end for the user to self select a device and submit it for approval. The approvers then had access to see the orders for their users, approve them, and even place the order directly for the user.

** See above for time that crossed job titles **Tier 2 support - Served as support escalated issues from the Help Desk - Ran patching for Windows computers on campus - Wireless support and surveying - Generally the guy you sent to diagnose a problem and find a solution

Served as first line of support for all faculty, staff, and students. This included phone, email, and walk-in support.