Bea Luna Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Setting up Uniting's Social Innovation Hub, which identifies, designs, funds, incubates, and scales innovations designed to deliver social outcomes and influence broader systems change.Coaching others on applying human-centred design and systems thinking techniques in addressing challenges faced by the most disadvantaged.

Sydney, New South Wales, Australia

Led the creation of an org-wide 'Lived Experience' strategy so that the organisation can meaningfully involve and learn from people with lived experience in strategic projects and decisions.Provided service design and co-design support to the NSW and VIC service portfolios.

National Capital Region, Philippines

Defined the organisation's strategy to influence community-wide outcomes in reducing teen pregnancies and improving access to healthcare and public services. Established org-wide systems and processes in conducting needs analyses, coaching teams to leverage data and design research in identifying strategic areas for innovation or improvement.Designed and implemented innovative partnership-driven healthcare and housing service models, enabling access for 2x more community… Show more Defined the organisation's strategy to influence community-wide outcomes in reducing teen pregnancies and improving access to healthcare and public services. Established org-wide systems and processes in conducting needs analyses, coaching teams to leverage data and design research in identifying strategic areas for innovation or improvement.Designed and implemented innovative partnership-driven healthcare and housing service models, enabling access for 2x more community members.Coached a city government in using human-centred design techniques in developing a digital IDs solution to ensure the solution is inclusive for urban poor communities.Led the development of a suite of interventions to reduce teen pregnancies at a community level. Show less

National Capital Region, Philippines

Led community needs analyses used to define the organisation's strategy and portfolio, introducing the use of quantitative data and qualitative research in strategic decision-making.Streamlined case management processes and tools, increasing capacity by 10x with no additional resources.

Led the continuous evolution and scale-up of one of MedGrocer's flagship health-tech products, growing annual revenues by 10-12x and user bases by 20x.

Led the end-to-end process of designing, building, and launching health-tech products novel to the industry, combining medicine, digital tech, supply chain management, and data analytics. Led the redesign, implementation, and change management of operations processes and IT systems to improve efficiency by 60%, cutting staff overtime and improving customer experience.

Developed a framework to aid FREO2 create its expansion strategy in developing countries.

Melbourne, Australia

Conducted design research and synthesis to aid clients in tertiary education design new service concepts.Introduced the use of digital tools to expedite design research.

Helped shape the hospital's experience strategy by leading quantitative and qualitative design research with 500+ patients and presenting recommendations to C-level leadership.

Expanded Tralulu’s footprint in 3 additional countries through building international partnerships.

Master'S Degree, International Business, With Distinction (3.93/4.00)

Ba Journalism, Mass Communications