Brian Farren Email & Phone Number

Cork, County Cork, Ireland

Cork, Ireland

Poppulo provides an industry-leading Internal Communications platform to thousands of clients, enabling effective communication within global organisations. As a member of the Technical Support team, my duties include:• Problem-solving: Diagnosing, researching and solving technical issues.• Collaboration: Working with clients to identify their needs, and liaising with internal departments to deliver solutions.• Security: Promoting security policies in line with ISO 27001, and reviewing compliance as part of the ISMS Audit Team.

Cork, Ireland

Blizzard Entertainment is a developer and publisher of critically acclaimed games to millions of players all over the world. Supporting multiple franchises, promotions and product launches demands a diverse and evolving set of skills. My role included a range of internal and customer-facing duties, including:• Core Member of Policy & Process Team• Creation of support articles for immediate publication to internal and external audiences• GDPR testing and deployment• Deployment of Internal Support database.• Account and Billing Support• Technical Support• In-Game Support• Bug Investigation and Reporting• Peer-to-peer coaching and shadowing

Cork, Ireland

Providing outsourced customer interactions for a wide variety of clients, and primarily Point of Contact and Product Specialist for Palo Alto Software, which included a range of tasks such as:• Marketing and championing the introduction of software products to Irish market, including arranging exposure in printed media and government publications.• Oversee primary technical support line for European customers.• Assemble and ship physical orders.

Cork, Ireland

Providing Customer Service through phone and e-mail, including:• Coordinating with third-party vendors and shipping groups.• First-level technical support of browser and connection issues.• Second-level account and billing support for resolving payment issues.• Product research on behalf of customers.

Cork, Ireland

Began as General Worker between college semesters, and was offered position of Manager, overseeing and supporting a team of six, when I returned to full-time study. Duties included:• Bookkeeping and payroll, including cash handling.• Employee scheduling.• Training of new employees.• Inventory and stock control.• Liaising with owners and centre management.

Cork, Ireland

Contracted sales agent, selling a variety of goods and services in person. This position placed a large emphasis on flexibility of approach, establishing personal relationships, and researching products and customers.

Bachelor Of Arts, Honours, In English With Computer Science.

This degree equipped me with a range of communication and presentation skills, along with a broad grounding in computing theory, including.

Professional Certificate In Data Protection (With Distinction)

This QQI Level 9 course provided comprehensive training in Data Protection, with a focus on on the General Data Protection Regulation..