Brian Farren Email & Phone Number

Cork, County Cork, Ireland

Cork, Ireland

• Poppulo provides an industry-leading Internal Communications platform to thousands of clients, enabling effective communication within global organisations. As a member of the Technical Support team, my duties include:
• Problem-solving: Diagnosing, researching and solving technical issues.
• Collaboration: Working with clients to identify their needs, and liaising with internal departments to deliver solutions.
• Security: Promoting security policies in line with ISO 27001, and reviewing compliance as part of the ISMS Audit Team.

Cork, Ireland

• Blizzard Entertainment is a developer and publisher of critically acclaimed games to millions of players all over the world. Supporting multiple franchises, promotions and product launches demands a diverse and.
• Core Member of Policy & Process Team
• Creation of support articles for immediate publication to internal and external audiences
• GDPR testing and deployment
• Deployment of Internal Support database.
• Account and Billing Support

Cork, Ireland

• Providing outsourced customer interactions for a wide variety of clients, and primarily Point of Contact and Product Specialist for Palo Alto Software, which included a range of tasks such as:
• Marketing and championing the introduction of software products to Irish market, including arranging exposure in printed media and government publications.
• Oversee primary technical support line for European customers.
• Assemble and ship physical orders.

Cork, Ireland

• Providing Customer Service through phone and e-mail, including:
• Coordinating with third-party vendors and shipping groups.
• First-level technical support of browser and connection issues.
• Second-level account and billing support for resolving payment issues.
• Product research on behalf of customers.

Cork, Ireland

• Began as General Worker between college semesters, and was offered position of Manager, overseeing and supporting a team of six, when I returned to full-time study. Duties included:
• Bookkeeping and payroll, including cash handling.
• Employee scheduling.
• Training of new employees.
• Inventory and stock control.
• Liaising with owners and centre management.

Cork, Ireland

Contracted sales agent, selling a variety of goods and services in person. This position placed a large emphasis on flexibility of approach, establishing personal relationships, and researching products and customers.

Bachelor Of Arts, Honours, In English With Computer Science.

This degree equipped me with a range of communication and presentation skills, along with a broad grounding in computing theory, including.

Professional Certificate In Data Protection (With Distinction)

This QQI Level 9 course provided comprehensive training in Data Protection, with a focus on on the General Data Protection Regulation..