Brian Dill's Location
Groton, New York, United States, United States
Brian Dill's Contact Details
Brian Dill work email
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Brian Dill personal email
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Brian Dill phone numbers
About Brian Dill
Brian is an experienced information technology professional and business owner with 25 years of demonstrated history working across higher-ed, healthcare and private sectors. Skilled in Desktop Client and Server OS, Databases, SaaS, and project management, Brian's goal as a technologist is to empower end-users to be more productive while reducing overhead and redundancy of computer infrastructure with clear and defined leadership.
Brian Dill Work Experience Details
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Service Delivery DirectorXtensys May 2024 - PresentIthaca, New York, United States -
Service Desk ManagerCayuga Medical Center At Ithaca Dec 2022 - PresentIthaca, New York, United States -
Help Desk ManagerCayuga Medical Center At Ithaca Jun 2022 - Dec 2022Ithaca, New York, United States
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Principal Consultant - Business OwnerComputer X May 1994 - PresentGroton, New York* Provide tutorial lessons for off-the-shelf, custom, and Internet cloud hosted software.* Conceive, design, and maintain websites for area business clients with integration of eCommerce and Customer Relationship Management (CRM).* Effectively offer clients hardware and software solutions for a variety of automated tasks (i.e. POS, Bar Code Systems, Membership Software, Online Booking, On-Demand Printing, and Social Media).* Offer remote support solutions for using LogMeIn, Citrix, WebEx and Chrome Remote Desktop.
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Desktop Support AdministratorEcornell Mar 2021 - Dec 2021Ithaca, New York, United StatesProvide onboarding and training to 700+ users in a hybrid work model using remote technologies. Successfully launched secure end-point, encrypted desktop, and software package updates using Jamf Cloud. -
System Engineer, Covid-19Guthrie Oct 2019 - Apr 2020Cortland, New York, United States* As a team lead, complete a system refresh of over 900 computer systems, both on-site and remote, to support EPIC EHR.* Design and deploy PowerShell scripts to automate the disjoining and joining to a new domain for all Medical Center end-points.* Administered Active Directory, Fileshares, Print Queues, Privilege Control and O365 Licensing while fulfilling Helpdesk Level III role.* Maintain privacy guidelines within scope of HIPAA and corporate policy. -
Product Support Specialist IiQ² Solutions Oct 2013 - Jan 2019Ithaca, New York* Responsible for the configuration, deployment, support, storage and recovery of data used by the global bioanalytical mass spectrometer fleet - encompassing more than $70 million dollars of equipment.* Design and deploy complex lab VLAN architecture for network data acquisition across international sites maintaining security, consistent uptime, patching, backup & restore, and firewall rules.* Specialize in instrumentation software with troubleshooting computer hardware and connectivity problems.* Install and configure Instrument Controller workstations, perform routine hardware and software maintenance, and respond to trouble calls.* Resolve ServiceNow tickets from the global helpdesk and escalate to vendor support if necessary.* Participates in the validation and qualification of laboratory software.* Develop AIQ/EIQ procedures and testing criteria, execute IQ/OQ scripts, create and execute standard installation procedures in accordance with GLP requirements that meet or exceed FDA guidelines.* Assumed lead role for validated lab system refresh of hardware and software with SLA deadlines across three sites. -
Desktop Support Supervisor - Sas Information TechnologyCornell University Oct 2006 - Dec 2012Ithaca, New York* Through consolidation efforts across the division, the Desktop Support Team now supports 1,200 end-users and more than 3,500 networked devices - spanning 50 buildings.* Responsible for motivating and offering technical guidance for a team that encompasses installing, diagnosing, repairing, maintaining, and upgrading all PC/Apple hardware and equipment to ensure optimal workstation performance for the entire division.* Offered second-tier support, lead the implementation of special technology projects, independently work to solve client and server issues, provide second shift coverage and 24-hour on-call service as needed.* Devise and share methods of support that help standardize and stabilize computing environments, such as security and automation.* Perform server related tasks, to include network administration, backup, security patches, and ensure system and server availability.* Familiarity with handling sensitive data (FERPA, PCI & HIPAA) was essential.* Served as liaison for damage control, greater CIT services, SIG participation, and vendor support. -
Mis Enrollment Coordinator - Network AdministratorEni Nov 2003 - Oct 2006Vestal, New York* Developed template and process to import 600,000+ unique individuals monthly into core SQL dB while maintaining HIPAA guidelines.* Create SQL scripts and custom queries to provide departmental reports.* Collaborated with Director of Marketing to code new public website: eniweb.com* Assistant System Admin performing maintenance on production Exchange and SQL servers. -
System Support SpecialistCbord 2000 - 2002Ithaca, New York* Provided installation, training, and telephone support for online transaction processing systems.* Possessed strong analytical, and communication skills, along with extensive experience with PC-based operating systems and applications (particular to WinNT, Win 2000, & Win XP Pro).* Experience with DBMS, Novell Netware, IIS (FTP), and SQL were fundamental. -
Help Desk ManagerCornell Johnson Graduate School Of Management 1997 - 2000Ithaca, New York* Trained and supervised a team to support a community of approximately 1,300 users.* Responsible for prioritizing a high volume of incoming requests via phone, e-mail, and walk-ins.* Extensive knowledge of MS Windows 9x, MS WinNT, Mac OS, Netware 3-4, and IP connectivity was essential, as well as creative troubleshooting skills.* Successfully ensured the school’s initiative to implement a laptop requirement for all JGSM members.* Designed and implemented flow patterns to support each level of user (faculty, student, staff). -
Computer Sales Associate - CitCornell University 1995 - 1997Ithaca, New York* Participated as a liaison of the merger of CIT Sales & Service to the Technology Connection.* Responsibilities included; overseeing the daily operation of computer hardware sales including the functional management of students and temporary employees, controlling inventory levels, maintaining a professional appearance of the demo-room floor, ability to handle and prioritize multiple tasks, and provide exceptional customer service for the Cornell community.* Played a key role in the development and implementation of a new POS system for capital equipment.
Frequently Asked Questions about Brian Dill
What company does Brian Dill work for?
Brian Dill works for Xtensys
What is Brian Dill's role at the current company?
Brian Dill's current role is Information Technologist.
What is Brian Dill's email address?
Brian Dill's email address is br****@****ill.net
What is Brian Dill's direct phone number?
Brian Dill's direct phone number is +160762*****
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Brian Dill
Raleigh, Nc2gmail.com, vitalsource.com2 +191938XXXXX
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Brian Dill
Brentwood, Tn2yahoo.com, randasolutions.com1 +161546XXXXX
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