Brian Dill Email & Phone Number

Ithaca, New York, United States

Ithaca, New York, United States

Ithaca, New York, United States

Groton, New York

* Provide tutorial lessons for off-the-shelf, custom, and Internet cloud hosted software.* Conceive, design, and maintain websites for area business clients with integration of eCommerce and Customer Relationship Management (CRM).* Effectively offer clients hardware and software solutions for a variety of automated tasks (i.e. POS, Bar Code Systems, Membership Software, Online Booking, On-Demand Printing, and Social Media).* Offer remote support solutions for using LogMeIn, Citrix, WebEx and Chrome Remote Desktop.

Ithaca, New York, United States

Provide onboarding and training to 700+ users in a hybrid work model using remote technologies. Successfully launched secure end-point, encrypted desktop, and software package updates using Jamf Cloud.

Cortland, New York, United States

* As a team lead, complete a system refresh of over 900 computer systems, both on-site and remote, to support EPIC EHR.* Design and deploy PowerShell scripts to automate the disjoining and joining to a new domain for all Medical Center end-points.* Administered Active Directory, Fileshares, Print Queues, Privilege Control and O365 Licensing while fulfilling Helpdesk Level III role.* Maintain privacy guidelines within scope of HIPAA and corporate policy.

Ithaca, New York

* Responsible for the configuration, deployment, support, storage and recovery of data used by the global bioanalytical mass spectrometer fleet - encompassing more than $70 million dollars of equipment.* Design and deploy complex lab VLAN architecture for network data acquisition across international sites maintaining security, consistent uptime, patching, backup & restore, and firewall rules.* Specialize in instrumentation software with troubleshooting computer hardware and connectivity problems.* Install and configure Instrument Controller workstations, perform routine hardware and software maintenance, and respond to trouble calls.* Resolve ServiceNow tickets from the global helpdesk and escalate to vendor support if necessary.* Participates in the validation and qualification of laboratory software.* Develop AIQ/EIQ procedures and testing criteria, execute IQ/OQ scripts, create and execute standard installation procedures in accordance with GLP requirements that meet or exceed FDA guidelines.* Assumed lead role for validated lab system refresh of hardware and software with SLA deadlines across three sites.

Ithaca, New York

* Through consolidation efforts across the division, the Desktop Support Team now supports 1,200 end-users and more than 3,500 networked devices - spanning 50 buildings.* Responsible for motivating and offering technical guidance for a team that encompasses installing, diagnosing, repairing, maintaining, and upgrading all PC/Apple hardware and equipment to ensure optimal workstation performance for the entire division.* Offered second-tier support, lead the implementation of special technology projects, independently work to solve client and server issues, provide second shift coverage and 24-hour on-call service as needed.* Devise and share methods of support that help standardize and stabilize computing environments, such as security and automation.* Perform server related tasks, to include network administration, backup, security patches, and ensure system and server availability.* Familiarity with handling sensitive data (FERPA, PCI & HIPAA) was essential.* Served as liaison for damage control, greater CIT services, SIG participation, and vendor support.

Vestal, New York

* Developed template and process to import 600,000+ unique individuals monthly into core SQL dB while maintaining HIPAA guidelines.* Create SQL scripts and custom queries to provide departmental reports.* Collaborated with Director of Marketing to code new public website: eniweb.com* Assistant System Admin performing maintenance on production Exchange and SQL servers.

Ithaca, New York

* Provided installation, training, and telephone support for online transaction processing systems.* Possessed strong analytical, and communication skills, along with extensive experience with PC-based operating systems and applications (particular to WinNT, Win 2000, & Win XP Pro).* Experience with DBMS, Novell Netware, IIS (FTP), and SQL were fundamental.

Ithaca, New York

* Trained and supervised a team to support a community of approximately 1,300 users.* Responsible for prioritizing a high volume of incoming requests via phone, e-mail, and walk-ins.* Extensive knowledge of MS Windows 9x, MS WinNT, Mac OS, Netware 3-4, and IP connectivity was essential, as well as creative troubleshooting skills.* Successfully ensured the school’s initiative to implement a laptop requirement for all JGSM members.* Designed and implemented flow patterns to support each level of user (faculty, student, staff).

Ithaca, New York

* Participated as a liaison of the merger of CIT Sales & Service to the Technology Connection.* Responsibilities included; overseeing the daily operation of computer hardware sales including the functional management of students and temporary employees, controlling inventory levels, maintaining a professional appearance of the demo-room floor, ability to handle and prioritize multiple tasks, and provide exceptional customer service for the Cornell community.* Played a key role in the development and implementation of a new POS system for capital equipment.